Facility Rockstars | Communication, Teamwork, and Innovation - Harvey, Dave, and Tony - Facility Rockstars

Communication, Teamwork, and Innovation - Harvey, Dave, and Tony - Facility Rockstars - Episode # 033

October 24, 2024 / 51:19/E33

This week's episodes of Facility Rockstars features experts Harvey Handy, David Vansteenburgh, and Tony Burke! They discuss key aspects of facilities management, emphasizing the importance of communication, honesty, teamwork, and respect.

Key topics include technician training, planning and scheduling, team culture, cross-functional learning, building automation, asset management, and safety protocols. They each advocate for hands-on experience and mentorship to foster a skilled workforce. They also highlight the significance of safety, adaptability, and creating a strong team bond through challenging situations. The script underscores the value of mentorship and open communication for career development in facilities management.

Takeaways:

Prioritize Communication: Effective communication with your clients, staff, management team, and entire facilities group is critical. Keep everyone on the same page and ensure they understand the goals. Honesty plays a significant role in fostering a positive and productive environment.
Build a Strong Team: The lesson that 'teamwork makes the dream work' holds true. Motivated and strong teams can accomplish great things and provide better solutions for clients. Invest in building a cohesive and highly motivated team.
Respect and Courtesy: Being courteous and respectful to clients and others helps build long-lasting relationships. These relationships are vital as you never know when paths may cross again or when you might end up working with the same people in the future.
Leverage Diverse Expertise: Bringing together specialists who offer unique perspectives and deep knowledge can provide a comprehensive view of the issues at hand. Diverse teams enable more effective problem-solving and innovation.
Continuous Client Communication: Throughout the planning and scheduling processes, continuously communicate with your clients to ensure they are informed and agreeable to timelines and availability of parts. Clear communication mitigates misunderstandings and aligns expectations.
Maintain Accessibility: Ensure that knowledgeable team members are always available for consultation. A culture where team members can freely. reach out for help at any time promotes confidence and reliability within the team.
Honesty with Clients: Always be truthful with your clients. Your role is to solve their problems, and this requires a foundation of trust and transparency. Misleading your clients only erodes trust and damages long-term relationships.

Quote of the Show: