Facility Rockstars | Gratitude and Humility in Facility Management - Anthony Burke - Facility Rockstars

Gratitude and Humility in Facility Management - Anthony Burke - Facility Rockstars - Episode # 021

August 1, 2024 / 28:49/E21

In this episode of Facility Rockstars, host Jay Culbert interviews Anthony Burke, a seasoned operating engineer who specializes in HVAC systems, maintenance management, and energy conservation at JLL Bristol Myers Squibb. The discussion explores the importance of gratitude, humility, and customer satisfaction, as well as the significance of thorough follow-ups and checks. Anthony highlights the need for ongoing education and training, addresses the challenges of evolving technology, and discusses workforce development. He draws on his Navy experience to provide insights into managing facility projects and shutdowns. Additionally, Anthony introduces his new business venture, DHT Consulting.

Takeaways:

Always Be Grateful and Humble: Successful leadership involves maintaining gratitude and humility. Recognize your achievements but stay grounded, appreciating the opportunities and the people around you.
Spend Extra Time for Quality: Ensure your team dedicates the necessary time to deliver quality work. Spending an extra five minutes to ensure customer satisfaction can significantly impact your reputation and success.
Reputation is Everything: A good reputation opens doors and creates opportunities. Encourage your team to always put their best foot forward and prioritize building a positive professional image.
Stay Ahead of Technology: Keep up with technological advancements in your field. Continuous learning and sharing this knowledge with your team can give your organization a competitive edge.
Consult with Those on the Ground: Incorporate feedback from the people who will be using or maintaining new systems or processes. Practical insights from the field can often highlight potential issues overlooked in theoretical designs.
Project Shutdown Planning: Effective shutdown planning requires thorough coordination with all stakeholders. Proper scheduling and communication can prevent disruptions and ensure smooth project execution.
Focus on Training and Education: Invest in ongoing training and education for your team. Hands-on learning and regular refreshers can build confidence and expertise, contributing to overall organizational success.

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