Facility Rockstars

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People-First Facilities Management - Diego Areiza - Facility Rockstars - Episode # 011

/ 41:56/E11
Today’s guest is an inspiring leader with an incredible career path, going from the Colombian Navy to one of the largest global PR firms to now managing top-notch facilities in Massachusetts. Diego Areiza is a Facilities Manager at ISS and a Maintenance Management Specialist in the US Army. Diego joins Host Jay Culbert for a fantastic conversation about how to manage the people-first nature of facility management, what technological solutions make a real positive impact on your day-to-day operations, and what facilities leaders need to know in order to succeed with the changing workforce.
 
Takeaways:
  • Put people first. The success of any operation hinges on the team. Support, empower, and trust your people to do their best work.
  • Empower through delegation. Find the right people for the job, then step back and allow them the space to innovate and execute.
  • Embrace failure as a learning opportunity. Mistakes are inevitable but learning from them is where growth happens for you and your team.
  • Maintain open lines of communication with your team and others. Weekly or bi-weekly meetings with clients and vendors can streamline operations and foster better partnerships.
  • Use technology to enhance operations. Whether it's a CMMS for maintenance management or CRM systems for client relations, technology can greatly assist in productivity.
  • Treat leadership as a continuous learning journey. Reflect on your actions, seek improvement, and stay humble.
  • Develop a clear succession plan. This ensures that the team can continue to operate effectively, even in your absence.
  • Focus on clear goals and expectations, but allow your team the autonomy to achieve these in their own way. This can lead to innovation and more effective solutions.
  • Always be recruiting. Networking and keeping a talent pool is crucial for quickly filling roles with the right people.
  • Lead with empathy. Understanding and respecting each team member's unique challenges and contributions can create a more cohesive and motivated team.

Quote of the Show:
  • “Leadership is a science and it's something you need to study.” - Diego Areiza

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Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com  

Creators and Guests

Jay Culbert
Host
Jay Culbert
LinkedIn Website Link
People-First Facilities Management - Diego Areiza - Facility Rockstars - Episode # 011

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