Facility Rockstars | The Intersection of Architecture, Facilities and Community - Ryan Hacker - Facility Rockstars

The Intersection of Architecture, Facilities and Community - Ryan Hacker - Facility Rockstars - Episode # 048

February 6, 2025 / 47:16/E48

Ryan Hacker, an experienced facilities professional shares his insights on the importance of building relationships in the field, drawing from his career at UMass Medical School to his current role as Assistant Director of Facilities and Manager of Capital Projects for Worcester Public Schools. The conversation touches on key topics such as supporting client missions, the need for flexibility and adaptability, and overcoming challenges like ageism in the industry. Ryan also discusses his involvement with nonprofit organizations and the Association for Facilities Engineering (AFE). The episode wraps up with a look into Ryan's valuable advice for those aspiring to enter the facilities management profession.

Takeaways:

Maintain Composure in Crisis: Emphasize the importance of remaining calm and practical during emergencies. This quality is essential for professionals in facilities management to effectively handle unexpected challenges.
Customer Service in Facilities Management: Highlight the significance of providing excellent customer service and building strong relationships with clients. This helps in better understanding their needs and fostering a supportive environment.
Value of Longevity in Roles: Stress that spending extended time in an organization allows for deeper relationships and better investment in the team's collective goals. Longevity can lead to more profound, trust-based relationships.
Overcoming Ageism: Address the challenge young professionals may face due to ageism and the importance of showcasing competence and dedication to gain respect and recognition in the field.
Stick to Career Paths but Stay Flexible: Encourage new graduates to pursue their initial career goals while remaining open to opportunities in related fields—such as facilities management—that may offer rewarding experiences and professional growth.
Leverage Professional Networks: Recognize the importance of maintaining connections with colleagues, mentors, and peers from educational and professional backgrounds. These networks can provide crucial support and advice throughout one's career.
Commitment to Community and Volunteering: Suggest using one’s skills and expertise to support non-profit organizations and community initiatives. Volunteering can be rewarding and help fill critical gaps in expertise for these organizations.

Quote of the Show:

"Being passionate about the services we provide is at the heart of great customer service. It's been an honor to truly get to know the people we work with and support."

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