Jay Culbert

Do you ever struggle to find the right words when communicating in high-pressure situations? Dustin (Dusty) Bussard is a U.S. Navy veteran and current CirCor Aerospace and Defense facilities manager. Dustin shares his experiences working in the Submarine Corp. and how he deals with tough conversations. He also discusses the importance of prioritizing customer needs, the challenges and benefits of CMMS (Computerized Maintenance Management Systems), and the significance of relationship building in both military and civilian roles. Dustin emphasizes honesty in communication, shares personal anecdotes from his Navy career, and offers practical advice on team management, especially in facilities settings. He also talks about the impact of his upbringing in a small town on his work ethic and values.Takeaways:Understand the needs of your customer: Prioritize tasks based on customer needs to address critical issues first and maintain a good relationship while using resources efficiently.Manage priorities within the system: Use a system (e.g., CMMS) to organize and prioritize tasks, ensuring urgent ones are completed promptly and preventing miscommunication.Listen first: Focus on understanding others’ concerns and perspectives to improve responses, solutions, and relationships.Build relationships: Foster positive relationships with your team, management, and vendors to promote smoother operations, cooperation, and easier negotiations.Use CMMS for managing maintenance tasks and priorities: Organize work orders, track preventive maintenance, and manage parts inventory to improve operational efficiency through regular updates.Give your team what they need: Provide necessary resources to employees while managing expectations, ensuring they have the tools to succeed without unnecessary extras.Stay even-keeled: Maintain a calm demeanor in stressful situations to support clear communication, effective decision-making, and team stability.Quote of the Show: “Everything has its place and every place has its thing.” Links:LinkedIn: https://www.linkedin.com/in/dustinbussard/ Website: https://aerospace.circor.com/ Email: Dustin.bussard@circor.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/chAgtdoBK-s Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Jon Crandall, the Founder and Chief Visionary of JC Grounds Management, recently authored the book Snow Removal Solutions for Property Managers. He shares his extensive 20+ years of experience in the landscape and snow removal industry, emphasizing the importance of letting his team work autonomously for better results. The discussion covers the inspiration behind his book, the challenges he faced with imposter syndrome and practical advice for facility managers on selecting snow removal contractors. Jon also touches on his personal journey, including overcoming family hardships and his passion for outdoor activities. Key points include using customer feedback to improve services, ensuring contractors have proper insurance and backup plans, and the significant role passion plays in business success. Takeaways:Passion for Work and Team: Show genuine enthusiasm for your work and colleagues, contributing to success and job satisfaction (e.g., Jon Crandall’s love for snow removal and his team).Personal Health Investment: Take proactive steps for physical well-being, such as losing weight through diet and exercise, especially when transitioning to desk jobs (e.g., Jon Crandall’s health journey).Importance of Insurance: Ensure contractors have appropriate property insurance, especially in high-risk services like snow removal.Value Customer Feedback: Regularly collect and act on customer feedback to improve service quality. Tools like Net Promoter Scores (NPS) can help measure client satisfaction.Early Planning: Use simple tools like Word documents to outline and organize projects, such as writing a book, for better structure and clarity.Liability Awareness: Understand liability limitations in contracts and ensure adequate insurance coverage for risk management, protecting both vendor and client.Operational Independence: Build a business that can operate independently of its owner by setting up efficient systems, processes, and empowering team leadership.Quote of the Show: “Good things come to people who see good in all things.”Links:LinkedIn: https://www.linkedin.com/in/jonathan-crandall/ Website: https://www.jcgrounds.com/ Book Link: https://www.amazon.com/Snow-Removal-Solutions-Property-Managers/Shoutouts:  Mike Michalowicz: https://www.linkedin.com/in/mikemichalowicz/ Dan Sullivan: https://www.linkedin.com/in/dansullivansc/ Strategic Coach: https://www.strategiccoach.com/ Snow and Ice Management Association (SIMA) Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/PcUgoc5HUio Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert sits down with John Bochman, Director of Facilities at Biomed Realty and VP of AFE Chapter 33. John reflects on his career journey, from facility coordinator to director, highlighting the importance of learning from failures, embracing accountability, and prioritizing effective communication. He shares key experiences, such as moving strainers backward and navigating the challenges of managing new projects in San Francisco and Massachusetts. John credits his education at Mass Maritime, the support of his professional network, and his commitment to continuous learning and training as key factors in his growth. He also emphasizes Biomed’s strong communication strategies, training programs, and the critical role of empathy in leadership. The episode underscores the value of organizational trust, teamwork, and personal growth within the facilities management industry. Takeaways:Embrace Failure: Recognize that failures are an essential part of the learning process. Failures teach us how things work and help us improve. Leaders should create an environment where it is safe to fail and learn from those failures.Value Communication: Effective communication is crucial in preventing avoidable problems. Ensure that all team members are on the same page to avoid misunderstandings. Use tools like group texts and emails to keep everyone informed and aligned.Foster Accountability: Encourage accountability within your team. When team members take responsibility for their actions and understand the impact of their work, it drives better performance and innovation.Invest in Training: Continuous training helps in preventing repeated failures. Leaders should focus on both hard skills and leadership development to prepare their teams for future challenges.Understand Different Perspectives: Recognize that not everyone communicates or sees things the same way. Utilize tools like DISC to understand varying communication styles and improve interaction within the team.Promote Empathy: Cultivate empathy within your leadership style. Understanding and valuing your team's emotional experiences fosters a supportive work environment and motivates better performance.Adapt to Change: Change is an opportunity for growth and innovation. Embrace it and encourage your team to see change as a chance to learn and evolve.Quote of the Show: "Failure is acceptable and expected; it’s okay to fail, just not to fail twice." Links:LinkedIn: https://www.linkedin.com/in/john-bochman-5875816b/ Website: https://www.biomedrealty.com/ Shoutouts: Perkins & Will: https://perkinswill.com/ Brendan Greco: https://www.linkedin.com/in/brendan-greco-b71a3857/ Ed McDonald: https://www.linkedin.com/in/edward-mcdonald-36278b232/ The Association of Facilities Engineering (AFE): https://www.afechapter33.org/ Fred Mahoney: https://www.linkedin.com/in/fred-mahoney-96055980/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/39f2DDiKdRUFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this week’s episode of Facility Rockstars, host Jay Culbert interviews Andrew DelPrete, an experienced senior facility manager at Liberty Mutual Insurance and the new president of the Boston chapter of IFMA. Andrew shares insights from his nearly two-decade career in leadership, facilities engineering, and project management, emphasizing the importance of mentorship, hard work, and learning from failures. He highlights the value of maintaining good professional relationships and trust and delves into his background at Massachusetts Maritime Academy. Andrew discusses the significance of stay conversations to enhance team retention and development and his recent accomplishments with IFMA Boston, including a partnership with Massachusetts Maritime Academy to offer tuition waivers. The episode wraps up with advice on engaging with IFMA and furthering careers in facility management. Takeaways:Seek Mentorship: Find a mentor you can trust to provide guidance, fresh perspectives, and remove emotion from challenging situations. Regularly check in with them for insights.Embrace Failure: Understand that failure is a part of growth. Learn from your mistakes quickly and use those lessons to improve continuously.Resourcefulness Counts: Develop the ability to be resourceful, especially in challenging or unexpected situations. Use what you have to create solutions and make things work.Stay Conversations: Regularly check in with team members to address their concerns and remove obstacles before they reach a point of resignation. Prioritize open communication.Understand Your Team's Wishes: Not everyone wants to grow into leadership roles; recognize and respect those who excel in their current positions without pushing them towards unwanted paths.Continuous Learning: Always seek ways to learn and grow. Encourage your team to keep improving their skills and knowledge, and apply what you learn to benefit the team and organization.Don't Burn Bridges: Maintain professionalism and avoid burning bridges. You never know when you might need to work with someone again, and trust is difficult to rebuild once broken.Quote of the Show: “If you shatter that mirror of trust, you can put all the pieces back together, but you’ll still see the cracks.” Links:LinkedIn: https://www.linkedin.com/in/andrew-delprete-a2b5807a/ Company Website: https://jobs.libertymutualgroup.com/ Shoutouts: IFMA Boston: https://ifmaboston.org/ Jack WelchBook: Straight from the GutJohn Maxwell:https://www.linkedin.com/in/officialjohnmaxwell/ Leadership Site:  https://www.maxwellleadership.com/ Jamie McDonald: https://www.linkedin.com/in/james-mcdonald-6b5872153/ https://www.maritime.edu/about/president/senior-staff Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/8U2ny2hT2eU Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews John Menard, the Founder of Trailblaze Bio. John shares his insights on the critical role networking played in launching his new company. He discusses the services offered by Trailblaze Bio, which focuses on providing tailored operational support, vendor management, and real estate solutions for small biotech firms.While acknowledging the importance of operational steps like setting up an LLC or consulting with advisors, he emphasizes that the support and guidance from experienced individuals in one's network are invaluable. He stresses the importance of agility and lean management for early-stage companies. John also reflects on how founding his company has impacted his work-life balance, giving him more time for family while navigating the challenges and rewards of entrepreneurship. Throughout the conversation, he highlights the importance of continuous business development and nurturing reliable connections to ensure long-term growth. Takeaways:Build a Strong Network: Continuously nurture a professional network for guidance, resources, and support. Successful peers offer valuable insights and help navigate business challenges effectively.Prioritize Agility and Lean Management: Make swift, strategic decisions and leverage partnerships to manage non-core functions, ensuring sustainable growth, particularly for small biotech firms.Know Who to Talk To: Identify and consult the right experts for key business functions—whether legal, IT, HR, or specialized areas. Expert advice can streamline processes and improve efficiency.Use On-Demand Services: Employ on-demand services to handle operational tasks without the need for a full in-house department. This cost-effective approach maintains a lean structure while accessing expertise as needed.Engage in Continuous Business Development: Stay proactive in seeking new opportunities, clients, and partnerships through consistent networking and initiating new conversations.Be Resourceful with Budget Constraints: For companies with limited budgets, explore cost-saving options such as used furniture, lab equipment, and shared spaces like incubators, which provide necessary facilities at lower costs.Seek Tailored Solutions: Opt for partners who offer services tailored to your specific needs, ensuring greater efficiency and alignment with your business's unique requirements.Quote of the Show: “You can’t put a value on your network and how important they are to you.” Links:LinkedIn: https://www.linkedin.com/in/john-menard/ Website: https://www.trailblazebio.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/7TfXVmEC_wMFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

With the new year right around the corner, we’re revisiting our very first episode of Facility Rockstars to reflect on our growth as a community and reshare some great insights from Eric D'Orio, CEO of Hansen Aerospace and Managing Director of Niche Industrials at Phenna Group Holdings.In this episode, Eric shares his valuable insights and experiences from the aerospace industry, highlighting key lessons he's learned as a business leader. He discusses the critical role of preventative maintenance and strict compliance standards in their operations, as well as his management style of empowering his team to drive success. Takeaways:Surround yourself with the right people: Having the right team is key to the growth of the business.Empower the management team: Delegating and entrusting your team with responsibilities can foster more effective management of the company.Maintain a constant readiness for audits: Being prepared for audits at all times is critical to pass the tests and maintain industry certifications.Adopt a light touch approach in M&A: Giving the acquired companies some autonomy can help in maintaining their operational effectiveness.Put in place robust inspection processes: Having thorough inspection processes can ensure compliance with various regulations and standards.Be proactive in growing the company: As seen in the rapid global expansion of Eric's companies, taking calculated risks and investing back into the company is crucial for growth.Make good use of resources: Utilizing available resources to the fullest can help in managing production efficiently and ensuring business continuity.Quote of the Show:“Don't overthink things, have the right people around you, and good things will happen.” - Eric D'OrioLinks:LinkedIn: https://www.linkedin.com/in/eric-d-orio-609b1a144 Hansen Aerospace (Website): https://www.hansen1909.com Phenna Group (Website): https://phennagroup.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/11eZX3spGEM

In this special episode of Facility Rockstars, we are celebrating 2024 by revisiting key moments and lessons from esteemed guests in the facilities management industry. The episode highlights insights from local leaders, innovators, and problem-solvers on the importance of building the right team, navigating challenges, simplifying processes, and prioritizing people over numbers. Key themes include feedback, cross-functional collaboration, challenging the status quo, mastering the fundamentals, and making bold career moves. Emphasizing continuous learning, servant leadership, and empowering teams, the episode explores how to create smarter, more efficient, and sustainable workspaces. Takeaways:Prioritize People: Always prioritize your team's well-being and development. Successful facilities management hinges on investing in the right personnel and empowering them to grow and excel in their roles.Keep It Simple: Simplify processes and communications. Overcomplicating tasks and meetings with excessive documentation and technical jargon can lead to confusion. Use clear, concise, and digestible information that everyone can understand and act upon.Focus on Feedback: Actively seek and value genuine feedback. Quality feedback, not just what you want to hear, is essential for making informed decisions and driving continuous improvement within the organization.Network and Collaborate: Build and maintain a strong external network. Engage with professional organizations and peers outside your immediate field to gain new perspectives, share challenges, and discover innovative solutions.Be Solution-Oriented: Surround yourself with individuals you trust and who are capable of solving problems autonomously. Ensure foundational processes are robust to minimize disruptions and allow you to focus on strategic growth and revenue opportunities.Embrace Continuous Learning: Cultivate a desire for constant learning and professional development. Encourage team members to ask questions, challenge the status quo, and continuously seek improvements to established processes.Lead with Servant Leadership: Adopt an operating philosophy that creates conditions for team success. Be attentive to the needs and emotions of your team, and support them as necessary, but avoid micromanagement to foster their creativity and problem-solving abilities.Featured Guests:Dan O’ConnellLinkedIn: https://www.linkedin.com/in/dano495 Website: https://www.alnylam.com Mike AlbanoLinkedIn: https://www.linkedin.com/in/mike-albano-0bb20aa   Website: https://www.emdserono.com/us-en  Diego AreziaLinkedIn: https://www.linkedin.com/in/dareizam Personal Website: https://areizadiego.wordpress.com/ ISS Website: https://www.issworld.com/en US Army Website: https://www.army.mil Richard Regitano Jr. LinkedIn: https://www.linkedin.com/in/rregitano/ Website: https://www.avaloncommunities.com/about-us/ Jeff KaminskiLinkedIn:https://www.linkedin.com/in/jrkaminski/ Website: https://eyepointpharma.com/ Ray ThebergeLinkedIn: https://www.linkedin.com/in/ray-theberge-0374b32/ Website: https://hubofficeinc.com/ Mike Temple LinkedIn: https://www.linkedin.com/in/michael-temple-mba-48ab6759/  Website: https://www.recipharm.com/  Drew ReesLinkedIn: https://www.linkedin.com/in/drew-rees-5368821/ Website: https://www.dutchbros.com/ Matthew TwerdyLinkedIn: https://www.linkedin.com/in/matthew-twerdy-mba-csp-chmm-9661132a/  Website: https://www.collinsaerospace.com/ Paul DonhauserLinkedIn: https://www.linkedin.com/in/pauldonhauser/ Website: https://www.bostonscientific.com/en-US/home.html Salvatore DeFrancoLinkedIn: https://www.linkedin.com/in/salvatoredefranco/ Website: https://bluebean.ai/ Matt AnthonyLinkedIn: https://www.linkedin.com/in/matt-anthony13/ Website: https://bluebean.ai/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/k7zCwgCD2isFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

The week's episode is a continuation of our short-form interviews from our latest Facility Rockstar event. This episode features people from various professionals in the facility management and life sciences industries. They discuss their roles, challenges, favorite aspects of their jobs, and the importance of communication, listening, and relationship-building. The interview also touches on the Facility Rockstars community and its significance in networking and knowledge sharing. Additionally, participants reflect on their career experiences and highlight some important facility/Navy SEAL organizations such as IFMA Boston and Swim With A Mission (SWAM). Takeaways:Prioritize Listening: Engage employees by actively listening to their concerns and ideas, fostering a culture of respect and understanding, and ensuring communication is a two-way street, paying attention to both spoken and unspoken messages.Emphasize Clear Communication: Communicate regularly, with transparent goals and feedback, keeping everyone on the same page and being receptive to input while communicating vision and expectations clearly.Build Strong Relationships: Develop professional and personal relationships within the team, understand individual goals and challenges, and create a cohesive, supportive work environment.Focus on Mentoring and Development: Invest in team members' growth through mentorship and learning opportunities, provide guidance, support, and advancement options, and build loyalty while reducing turnover through skill development.Plan for Resources and Succession: Manage resources effectively, plan for future leadership needs, identify potential leaders and prepare them for future roles, and regularly assess skills and resource needs to avoid leadership gaps.Engage Through Dialogue: Hold regular, meaningful conversations to uncover motivations and challenges, ask questions, encourage open dialogue, and use insights to provide better support and guidance.Build Confidence and Resilience: Demonstrate confidence and resilience to inspire your team, lead with a positive mindset, even in challenging situations, and instill confidence in the team's abilities to tackle obstacles and achieve goals.Links:Kaloutas LinkedIn: https://www.linkedin.com/company/kaloutas/ Kaloutas Website: https://www.kaloutas.com/ Facility Rockstars LinkedIn: https://www.linkedin.com/company/facility-rockstars/ Featured Guests: Ted Kyranos :https://www.linkedin.com/in/theodore-ted-kyranos-84052732/ Curtis Moulton: https://www.linkedin.com/in/curtis-moulton-ii-01a1b169/ Elizabeth IversonDan O’Connell: https://www.linkedin.com/in/dano495/ Mike Rich: https://www.linkedin.com/in/michael-rich-cfm-00b06b19a/ Frank Plati: https://www.linkedin.com/in/frank-plati/ Mike Albano: https://www.linkedin.com/in/michael-albano-575b441aa/ Andrew DelPrete: https://www.linkedin.com/in/andrew-delprete-a2b5807a/ Ray Theberge: https://www.linkedin.com/in/ray-theberge-0374b32/ Paul Donhauser: https://www.linkedin.com/in/pauldonhauser/ Sal DeFranco: https://www.linkedin.com/in/salvatoredefranco/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/w8iu92pwYVMFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

This week's special episode highlights interviews with Kaloutas and Avalon Bay employees. Jim Kaloutas shares his passion for his work and his career journey. Sam Luna and Justin Bendzewicz discuss their roles and responsibilities as project managers, while Lauren List, Jim's executive assistant, highlights the dynamic aspects of her position. Professionals such as Chris Fender, Tim Scarpa, Ryan Clark, and Peter Erdös provide insights into project management and maintenance operations across various properties. Rich Regitano talks about engineering challenges and the concept of "placemaking" in community building. The conversation also touches on personal preferences in Boston sports, with favorite teams including the Celtics, Bruins, Patriots, and Red Sox. The transcript concludes with reflections on the supportive nature of the Facility Rockstars community and excitement about future opportunities. Takeaways:Value Your Team: Having a network of competent people is essential for achieving goals and managing day-to-day operations effectively.Emphasize Organization: Organization in project management is crucial for meeting client expectations and ensuring smooth operations.Foster a Positive Culture: A supportive company culture can enhance job satisfaction, productivity, and workforce motivation.Embrace Change: Leaders should embrace change, as adaptability drives innovation and continuous improvement.Encourage Continuous Learning: Providing professional development and learning opportunities helps keep teams engaged and prepared for challenges.Prioritize Clear Communication: Clear communication is key to setting expectations and ensuring everyone is aligned in their roles.Network and Share Experiences: Networking and sharing experiences lead to collaborative opportunities and mutual learning.Links:Kaloutas LinkedIn: https://www.linkedin.com/company/kaloutas/ Kaloutas Website: https://www.kaloutas.com/ Avalon Bay Communities LinkedIn: https://www.linkedin.com/company/avalonbay-communities/ Avalon Bay Communities Website: https://www.avaloncommunities.com/ Featured Guests: Jim Kaloutas: https://www.linkedin.com/in/jim-kaloutas-731a3910/ Chris Fender: https://www.linkedin.com/in/chris-fender-a8b3517a/ Sam Luna: https://www.linkedin.com/in/samuel-luna-089687222/ Justin Bendzewicz: https://www.linkedin.com/in/justin-bendzewicz-b75b934/ Lauren List: https://www.linkedin.com/in/lauren-list-89558a38/ Tim Scrapa: https://www.linkedin.com/in/tim-scarpa-45956841/Ryan ClarkPeter Edros: https://www.linkedin.com/in/peter-erdos-8a713a21/ Rich Regitano: https://www.linkedin.com/in/rregitano/ Olivia (Avalon Bay) Stephen McGordyWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/Fcwdr-TaSYUFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews Kim Dougherty, an experienced operations professional. She shares her insights into the use of integrated ticketing systems in operations and facilities management. Kim discusses the challenges of working in environments where ticketing systems are siloed across different departments like IT, HR, and lab groups. She emphasizes the importance of having interconnected systems to improve efficiency and data accuracy. The conversation also covers the significance of asking the right questions when selecting a system, ensuring it captures all necessary data and the benefits of making these systems user-friendly and accessible. Kim concludes with advice on gaining buy-in from senior leadership and the importance of having confidence in your professional knowledge. Takeaways:Utilize centralized ticketing systems: Implement a unified ticketing system across departments (IT, facilities, HR, lab groups) to improve communication, reduce silos, and streamline asset tracking.Ensure system interoperability: Choose systems that integrate seamlessly with existing infrastructure to ensure consistent and accessible data across departments, reducing redundancies and inefficiencies.Emphasize data-driven decisions: Use accurate records of asset age, condition, and utilization to justify budgeting and procurement decisions.Facilitate user-friendly processes: Simplify system use with mobile apps, QR codes, and single sign-on features to encourage regular adoption.Promote and reward system adoption: Use incentives (e.g., company swag) and ongoing training (e.g., videos, PowerPoint presentations) to encourage adoption.Engage senior leadership for buy-in: Secure commitment from senior management to enforce system use and drive accountability.Optimize the onboarding process: Integrate system training into new hires’ onboarding to ensure effective use from day one.Quote of the Show: "I just have to have faith that I don't need to question myself. I've been there, I've done that. I just need to be confident in what I know and who I am."Links:LinkedIn: https://www.linkedin.com/in/kimberly-dougherty-190b686/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/barL2EfHimwFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this week's episode of Facility Rockstars, host Jay Culbert interviews Pete Damiano, Vice President of Facilities and Engineering at Breakthrough Properties. They discuss the importance of effective communication and understanding different communication styles in both professional and personal contexts. Pete emphasizes the generational differences in communication methods and the significance of adapting to these variations. He shares his experiences and best practices for improving communication within teams and across different functions. The conversation also covers strategies for addressing the industry's shortage of skilled labor, highlighting the use of hybrid models with third-party engineering firms and in-house workforce. Pete reflects on his background, including his education at Mass Maritime Academy, and the valuable network and community it provides.  Takeaways:Effective Communication is Key: Emphasize the importance of understanding and adapting to different communication styles within your team and organization to improve day-to-day interactions and overall productivity.Address Communication Breakdowns Directly: When communication issues arise, tackle them head-on. Encourage your team to discuss mishaps openly and find ways to improve moving forward to avoid future miscommunications.Lead by Example: Demonstrate the communication standards you expect from your team. Show them how effective communication is done, and provide guidance in critical situations to reinforce these practices.Empower Your Team: Make sure your team feels comfortable communicating across different functions and departments. Encourage them to reach out directly to relevant parties to solve issues, which increases efficiency and builds confidence.Make Face-to-Face Interactions Count: Follow up face-to-face meetings with written communication (emails) to ensure clarity and retain a record of what was discussed. This helps reinforce understanding and provides a reference point.Innovate for Efficiency: Implement innovative solutions, like the SmartStack system mentioned, to reduce operational costs and improve efficiency. Stay open to adopting new technologies that can offer significant returns on investment.Network and Leverage Connections: Utilize trade groups and professional networks to connect with others in your industry. This can open up opportunities for collaboration and knowledge sharing, enhancing your team's capabilities and your personal growth as a leader.Quote of the Show:“If you expect a certain level or type of communication from your team, lead by example and show them how it’s done.”  Links:LinkedIn: https://www.linkedin.com/in/peter-damiano/ Website: https://www.btprop.com/ Shoutouts: IFMA: https://www.ifma.org/BOMA: https://www.boma.org/ AEE: https://www.aeecenter.org/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/csJJOLCDTvEFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this week’s episode of Facility Rockstars, we’re joined by Jeffrey Houle, John Mullen, and Matt Twerdy from Collins Aerospace. The conversation explores key principles for building a successful and safe work environment, including fostering a culture of learning and trust, moving away from a blame-and-punish mentality, and prioritizing continuous safety improvements.The team shares practical insights into how they've implemented the Human Operations Performance (HOP) system within their organization. They discuss the shift from a punitive culture to one focused on learning and improvement, and emphasize the critical role of leadership and collaboration in driving these changes. The episode also covers the steps involved in rolling out HOP, highlighting the importance of patience, preparation, and identifying internal advocates to champion the effort. Finally, the discussion underscores the need for ongoing communication and proactive planning for potential failures to ensure safe and efficient operations. Takeaways:Gain a deep understanding of the philosophy: Whether it’s the HOP (Human and Organizational Performance) philosophy or another approach, leaders should invest time in learning its core principles. This foundational knowledge is crucial for effective implementation and integration with existing tools and practices.Encourage diverse perspectives: Invite team members from different roles and expertise levels to share their insights. By including a variety of viewpoints, leaders can gain a more comprehensive understanding of the work environment and potential challenges, fostering collaborative problem-solving and supporting the HOP philosophy’s emphasis on improvement.Adopt HOP as a mindset shift, not a program: HOP should be viewed as a philosophy that focuses on continuous learning and adaptation. Leaders should seamlessly integrate HOP principles into existing practices, creating a culture of ongoing improvement rather than treating it as a standalone initiative or program.Plan for potential failures: While preparing for success is key, leaders should also proactively plan for potential failures. By identifying possible points of failure in advance (e.g., project components that may fail), leaders can develop contingency plans to ensure teams are equipped to handle challenges without compromising safety or quality.Engage regularly with frontline workers: Regular conversations, site visits, and collaborative planning sessions with those closest to the work help leaders understand the practical realities workers face. This builds trust and provides valuable insights for making informed decisions.Emphasize the principle of ‘Blame fixes nothing’: In leadership strategy, the focus should be on understanding the context and systemic factors contributing to issues, rather than blaming individuals. This approach promotes a learning culture where team members are encouraged to report problems and engage in solution-building.Respond thoughtfully, not impulsively: Leaders should take the time to understand a situation, gather relevant information, and engage in meaningful dialogue before responding to challenges. Reacting impulsively can lead to blame and punishment, which undermines trust and stifles opportunities for improvement.Quote of the Show: “You have to start small to go big.”Links:John Mullen Email: John.MullenJr@collins.com Jeffrey HouleLinkedIn: https://www.linkedin.com/in/jeffrey-houle-4b56bb35/ Email: jeff.houle07@gmail.com Matt TwerdyLinkedIn: https://www.linkedin.com/in/matthew-twerdy-mba-csp-chmm-9661132a/  Email: Matthew.Twerdy@collins.com Shoutouts: Collins Aerospace: https://www.collinsaerospace.com/  HOP Hub: https://www.hophub.org/ Todd ConklinPreAccident Investigation Podcast: https://preaccidentpodcast.podbean.com/ Learning Teams WAI = Work As ImagedWAD = Work As DoneWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/ECVpKH_PUMUFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In the second part of this insightful episode series, we’re bringing back Matt and Sal, both of whom work for BlueBean and are former Navy SEALs. Matt and Sal discuss strategies to optimize team performance based on insights from Navy SEAL operations and business experiences. They emphasize the importance of stacking high performers in critical teams rather than spreading them thinly, thus maximizing overall performance. They also highlight how mastering the basics is crucial for fostering innovation, drawing parallels to the SEALs' rigorous training methods. Additionally, they introduce Bluebean, a business payment automation platform designed to simplify and automate purchasing, payment, and expense management tasks, saving time and reducing stress for employees. The conversation also touches on their involvement with Swim With a Mission (SWAM), a non-profit organization dedicated to ending veteran suicide by funding various supportive services and resources for veterans and their families Takeaways:Stack your most critical teams: Allocate your top performers to your most crucial tasks and missions. Instead of spreading talent thinly across all teams, focus on forming high-performing groups for your key priorities to maximize effectiveness.Get to know your people: Understand the strengths and weaknesses of each individual in your team. This knowledge allows you to utilize them in roles where they can excel and contribute the most.Be deliberate about allocating talent: Resist the urge to evenly distribute talent in hopes of raising overall team performance. High performers working together in well-defined structures can achieve far more significant results.Prioritize your highest priority tasks and missions: Focus the efforts of your best people on the most critical tasks that you cannot afford to fail. This ensures that your top talent is always driving your most important objectives.Master the basics: Ensure that your team has a strong foundation in basic skills and processes. Mastery of these basics allows for smoother operations and provides a stable platform for innovation.Focus on developing breakthroughs and innovative concepts: Once the basics are ingrained, free your team to innovate. Sound fundamentals liberate your team to create and implement groundbreaking ideas and strategies.Quote of the Show: “Managing teams successfully is getting to know each individual and their strengths and weaknesses.” Links:Matt Anthony LinkedIn: https://www.linkedin.com/in/matt-anthony13/ Website: https://bluebean.ai/ Sal DeFrancoLinkedIn: https://www.linkedin.com/in/salvatoredefranco/ Website: https://bluebean.ai/ Shoutouts: Swim with a Mission: https://www.swam.org/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/mq1ovLs8-30Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews former Navy SEALs Sal DeFranco and Matt Anthony, who draw on their military experiences to discuss leadership, teamwork, and innovation. They emphasize the importance of surrounding oneself with motivated and trustworthy team members to maintain focus on the mission. Matt highlights the value of taking bold, audacious steps and overcoming 'analysis paralysis,' while Sal stresses the need to work with individuals who share the same level of commitment and ethic. They delve into BUDS (Basic Underwater Demolition SEAL) training, discussing its phases and challenges, and how it shapes resilience and team cohesion. They also touch on lessons applicable to the business world, such as long-term focus, the importance of challenging experiences, and building strong, reliable teams. They conclude by introducing a three-tier framework for creating high-performance teams: hard times make hard teams, stack your critical teams, and drive innovation by mastering the basics. Takeaways:Surround Yourself with Committed Individuals: Build a team of dedicated and passionate members to enhance focus and reduce doubts about commitment.Focus on Important Tasks: Delegate or eliminate distractions to prioritize core objectives and free mental space.Embrace Innovation and Adaptability: Foster an environment that encourages creative thinking and adaptability to changing circumstances.Be Audacious: Lead with boldness; take initial steps toward ambitious goals to overcome over-planning and drive progress.Start Small but Start: Combat inertia by encouraging small initial steps that can build momentum toward larger objectives.Practice Selflessness: Promote a culture where collective goals take precedence over individual achievements, fostering trust and collaboration.Build Resilient Teams Through Challenges: Create rigorous activities and challenges to strengthen bonds and resilience within the team.Quote of the Show: “Surround yourself with people who care as much as you do.” Links:Matt Anthony LinkedIn: https://www.linkedin.com/in/matt-anthony13/ Website: https://bluebean.ai/ Sal DeFrancoLinkedIn: https://www.linkedin.com/in/salvatoredefranco/ Website: https://bluebean.ai/ Shoutouts: Battlegrounds Coffee: https://battlecoffee.com/ OmegaPath SolutionsWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/WZuFT7OdlfoFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

This week's episodes of Facility Rockstars features experts Harvey Handy, David Vansteenburgh, and Tony Burke! They discuss key aspects of facilities management, emphasizing the importance of communication, honesty, teamwork, and respect. Key topics include technician training, planning and scheduling, team culture, cross-functional learning, building automation, asset management, and safety protocols. They each advocate for hands-on experience and mentorship to foster a skilled workforce. They also highlight the significance of safety, adaptability, and creating a strong team bond through challenging situations. The script underscores the value of mentorship and open communication for career development in facilities management. Takeaways:Prioritize Communication: Effective communication with your clients, staff, management team, and entire facilities group is critical. Keep everyone on the same page and ensure they understand the goals. Honesty plays a significant role in fostering a positive and productive environment.Build a Strong Team: The lesson that 'teamwork makes the dream work' holds true. Motivated and strong teams can accomplish great things and provide better solutions for clients. Invest in building a cohesive and highly motivated team.Respect and Courtesy: Being courteous and respectful to clients and others helps build long-lasting relationships. These relationships are vital as you never know when paths may cross again or when you might end up working with the same people in the future.Leverage Diverse Expertise: Bringing together specialists who offer unique perspectives and deep knowledge can provide a comprehensive view of the issues at hand. Diverse teams enable more effective problem-solving and innovation.Continuous Client Communication: Throughout the planning and scheduling processes, continuously communicate with your clients to ensure they are informed and agreeable to timelines and availability of parts. Clear communication mitigates misunderstandings and aligns expectations.Maintain Accessibility: Ensure that knowledgeable team members are always available for consultation. A culture where team members can freely. reach out for help at any time promotes confidence and reliability within the team.Honesty with Clients: Always be truthful with your clients. Your role is to solve their problems, and this requires a foundation of trust and transparency. Misleading your clients only erodes trust and damages long-term relationships.Quote of the Show: “Having a strong and motivated team drives productivity and helps deliver facility solutions to our clients faster.” Links:Harvey HandyLinkedIn: https://www.linkedin.com/in/harvey-handy-100b5b28/ Email: h.handy@outlook.com David Vansteenburgh LinkedIn: https://www.linkedin.com/in/david-vansteenburgh-a17ba821a/ Email: david.vansteenburgh522015@gmail.com Tony BurkeLinkedIn: https://www.linkedin.com/in/anthony-burke-1ba8a768/ Email: aburke213@gmail.com Company Website: https://www.us.jll.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host, Jay Culbert interviews Paul Donhauser, Vice President of Global Real Estate Facilities Operations, Environment, Health, Safety, and Aviation at Boston Scientific. Paul shares insights from his 30-year career, highlighting the importance of embracing opportunities, building strong networks, and achieving success in various aspects of facilities management.He discusses his journey from Maritime Academy to facilities management, the development of a global facilities master plan, and the creation of a scalable organizational model through centers of excellence. He also addresses the integration of ESG (Environmental, Social, and Governance) practices within his organization, the management of large capital projects, and the challenges of aligning facilities operations with business growth.Additionally, he offers advice for aspiring facilities directors and shares personal insights into his future projects, including starting a brewery and acquiring a farm.  Takeaways:Say Yes to Opportunities: Be open to new projects and tasks to build trust and establish yourself as a go-to person. Generating wins, regardless of size, is vital for career advancement.Build and Leverage Networks: Create both internal and external networks. Develop relationships within your organization for political capital, and connect with industry professionals for knowledge and skills.Develop Critical Skills: Enhance your academic qualifications with relevant certifications and continuous learning. Gain experience in various roles, such as design, construction management, and commissioning, for a well-rounded perspective.Create Political Capital: Be responsive, positive, and proactive in problem-solving. Help others to build alliances, creating allies who support your initiatives, which is essential for advancing significant projects.Organize Through Centers of Excellence: Structure your team into centers of excellence focused on specific areas like facilities operations and capital projects. This promotes specialization and the sharing of best practices.Implement a Structured Capital Planning Process: Establish a capital planning process aligned with the fiscal calendar. Allocate funds based on clear categories to ensure efficient resource allocation and readiness at the start of the fiscal year.Embrace Change and Complexity: Acknowledge that new regulatory requirements, such as ESG, can add complexity. Address these challenges by allocating resources, hiring specialists, and collaborating with peers in the industry.Quote of the Show: “Be the go-to person for all things facilities. Generate wins no matter what size they are and build that internal network.” Links:LinkedIn: https://www.linkedin.com/in/pauldonhauser/ Website: https://www.bostonscientific.com/en-US/home.html Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/xtSeqKE1zr8Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode host Jay Culbert interviews Matthew Twerdy, Director of Environment, Health, and Safety at Collins Aerospace. With over 25 years of experience, Matt highlights the importance of humility and listening in leadership, discussing the 'HOP' (Human and Organizational Performance) philosophy. They cover HOP principles like human fallibility, the futility of blame, the importance of context, continuous learning, and the impact of leadership response.Matt shares insights on fostering collaboration in EHS and facilities, integrating pre-work with contractors, and driving cultural and psychological safety. He reflects on his career journey from environmental sciences to his current role and emphasizes the value of lateral moves for growth.  Takeaways:Prioritize Humility and Listening: Effective leaders should be truly humble and attentive to their workforce. Avoid jumping to conclusions and keep an open mind to understand the context before making decisions. This encourages a culture of open communication and trust.Leadership Response Matters: Leadership reactions significantly impact the organization's culture. Focus on responding rather than reacting. Leaders should listen, remain curious, and avoid operating with biases to foster a positive and resilient work environment.Blame Fixes Nothing: In performance management and problem-solving, avoid the blame game. Blaming does not address the root causes and hinders learning and improvement. Focus on understanding the context and collaborating on solutions.Enhance Collaboration: Cross-functional collaboration drives success. Whether in facilities management, EHS compliance, or other areas, cultivating close working relationships and dialogue between different teams enhances organizational efficiency and safety.Embrace Continuous Learning: Make continuous improvement a core principle. Encouraging a culture of learning and context discovery helps organizations adapt, grow, and innovate continuously. Adopt approaches like HOP (Human and Organizational Performance) for better insights and improvements.Create Psychological Safety: Build an environment where employees feel safe to voice concerns and report issues without fear of retribution. This kind of environment promotes honesty, quick problem resolution, and innovation.Promote Employee Empowerment: Empower employees to actively participate in identifying hazards and suggesting improvements. Tools like the 'Report It, Don't Ignore It' program enable employees to take ownership of safety and quality, driving a proactive culture.Quote of the Show: "Don't hesitate to take a lateral move to gain experience for your career and grow as a leader."Links:LinkedIn: https://www.linkedin.com/in/matthew-twerdy-mba-csp-chmm-9661132a/  Website: https://www.collinsaerospace.com/ Shoutouts: HOP Hub: https://www.hophub.org/ Todd ConklinPreAccident Investigation Podcast: https://preaccidentpodcast.podbean.com/ Pre-Accident Investigations Book: https://www.amazon.com/Pre-Accident-Investigations-Todd-Conklin/dp/1409447820Sidney Decker: https://sidneydekker.com/ The Field Guide to Understanding ‘Human Error’ https://www.amazon.com/Field-Guide-Understanding-Human-ErrorWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/bi9Iih3ZlNgFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews Drew Rees, the Director of Facilities at Dutch Bros Coffee. Drew shares his insights on servant leadership, emphasizing its true meaning of setting conditions for success rather than doing everything for others. He discusses his approach to facilities management, including prioritizing quality, speed, and pricing based on circumstances, and the importance of right-sizing service providers. Drew also talks about the growth of Dutch Bros Coffee, the challenges and strategies of managing a rapidly expanding facility network, and the implementation of innovative solutions like AI to streamline operations. The episode concludes with Drew reflecting on his career journey and the satisfaction he finds in fostering career development within his team. Takeaways:Servant Leadership: Drew emphasizes that true servant leadership is about setting the conditions for others to succeed, rather than doing everything for them. Leaders should focus on empowering their teams, much like the Sherpas who help climbers by creating favorable conditions rather than dragging them up the mountain.Rapid Growth Management: With Dutch Bros opening a new shop every other day, Drew highlights the importance of agile management and the ability to pivot quickly. Leaders in high-growth environments should ensure they have robust processes and adaptive teams to manage the fast pace.Initial Training for New Hires: When onboarding new team members, Drew advises explaining the fundamental trade-offs in the business. For facilities, it’s the balance of speed, quality, and price. Leaders should clearly communicate the strategic priorities and operational constraints to set realistic expectations and guide decision-making.Right-Sizing Service Providers: Drew’s approach to right-sizing service providers ensures they are neither overwhelmed nor underwhelmed. Leaders should match the capabilities of their service providers with the needs of the business, aiming to be a top-priority client to ensure the highest level of service.Automation for Efficiency: By automating simple but critical tasks (like lighting control), Drew saves money and reduces the cognitive load on employees. Leaders should leverage technology to optimize operational efficiencies and allow staff to focus on higher-value tasks.Staggered Rollouts of New Technology: Drew advocates for a staged approach to technology rollouts to mitigate risk. Leaders should pilot new technologies with small groups to identify and resolve issues before wider implementation, ensuring smoother transitions and higher success rates.Building a Foundational Culture: As Dutch Bros scales rapidly, Drew stresses the importance of creating strong foundational processes and culture. Leaders should establish and nurture a solid organizational foundation, giving team members a sense of purpose and ownership in their contributions.Quote of the Show: “This is the career quicksand you're never getting out of it. Once you're in facilities, you better just accept your fate and do the best you can, because you're going to be a facility manager until the day you retire.” Links:LinkedIn: https://www.linkedin.com/in/drew-rees-5368821/ Website: https://www.dutchbros.com/ Shoutouts: EcoTrack: https://ecotrak.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/ZTEPTXxO9uEFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews Mike Temple, Director of Facilities and Engineering at Recipharm. With over a decade of experience in biotech and pharma, Mike shares his journey from a young engineer to a thought leader who challenges norms in highly regulated industries. He emphasizes the importance of questioning standard practices, effective time management, and fostering a safety culture.Mike offers valuable insights on handling regulatory audits, utilizing data-driven safety metrics, and integrating new systems into existing operations. The conversation also touches on personal anecdotes about mentorship, networking, and professional growth, concluding with a glimpse into Mike’s hobbies and interests outside of work.Takeaways:Questioning the Status Quo: Embrace the practice of questioning standard procedures. Challenge established norms to foster innovation and improvements. For example, Mike found that questioning why things are done a certain way in highly regulated fields can lead to impactful changes and improvements in processes and outcomes.Show Interest to Prompt Thinking: Demonstrating a deep interest in the reasoning behind current practices can trigger valuable discussions and insights. It shows that you are invested and allows others to think critically about potentially outdated methods.Develop a Professional Network: Cultivate a network of colleagues, mentors, and industry contacts. Engage in events and informal settings to build relationships that can provide support, advice, and opportunities for collaboration, as seen through Mike's experience at industry events and alumni networks.Mentorship Benefits: Seek out mentors who can offer guidance and share their experiences. Mentors can provide critical feedback, help navigate career challenges, and offer insights into industry-specific issues. Mike's relationship with his mentor helped him gain confidence and learn valuable lessons.Effective Team Communication: Foster clear and open communication within your team. Utilize different methods (meetings, emails, informal talks) to ensure all team members and stakeholders are aligned, as Mike does with his operations team.Integrate Safety into Processes: Make safety an integral part of your operational processes to ensure it is always followed. Mike emphasizes ingraining safety measures into standard procedures to make them non-negotiable and part of the organization’s culture.Quote of the Show: “If you’re able to do the little things right it builds those winning habits and will positively impact your career.” Links:LinkedIn: https://www.linkedin.com/in/michael-temple-mba-48ab6759/ Website: https://www.recipharm.com/ Shoutouts: ISPE Boston Product Show; https://ispe.org/boston-area-chapter/events/ispe-boston-product-show  Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/WDRxfiHeWD0 Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews Ray Theberge, VP of Hub Office Installations. Ray shares key lessons from his experience as a facilities manager and one that stood out was that challenges are rarely unique, and seeking support from peers and mentors is invaluable. He emphasizes the importance of building a professional network for career growth, utilizing data to secure resources, and adapting to the evolving focus of facilities management, which increasingly prioritizes people management over technical skills.The discussion covers effective communication, safety practices, and the significance of networking organizations like IFMA and BOMA. Ray also reflects on his diverse career journey, his commitment to professional development, and his passion for outdoor activities and scouting.Takeaways:Understand Your Challenges Are Not Unique: Acknowledge that the challenges you face are common in the industry, relieving stress and encouraging you to seek help or advice from peers and mentors.Build a Network of Peers and Mentors: Develop a professional network by engaging with peer groups, joining industry organizations, and seeking mentors for guidance and support. This network can offer valuable insights based on their experiences.Leverage Data for Decision-Making: Collect and analyze data to make informed business decisions. Use data to justify budget requests and improve operational efficiency, addressing resources or system failures.Shift Focus to People Management: Modern facilities management emphasizes people over systems. Effective leadership involves managing teams, subcontractors, and internal relationships rather than just technical systems.Prioritize Proper Planning: Anticipate and strategize to avoid last-minute issues. Effective planning and pre-project meetings with stakeholders ensure smooth operations and minimize disruptions.Communicate Effectively with Stakeholders: Foster open communication channels with all relevant parties, including HR, property managers, and subcontractors. Clear communication prevents misunderstandings and keeps everyone aligned on project timelines and expectations.Quote of the Show: “Your issues are not unique to you.” Links:LinkedIn: https://www.linkedin.com/in/ray-theberge-0374b32/ Website: https://hubofficeinc.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/gV5ZYkehrZcFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com