Jay Culbert

Emily Giannola, Director of Global EHS and Regulatory Compliance at Tecomet—a leading medical device manufacturer—brings a wealth of experience to the conversation. Her impressive background includes time as an OSHA compliance officer and service in the U.S. Coast Guard as a federal on-scene coordinator. Emily shares her deep expertise in safety, security, and emergency management, reflecting on key lessons learned throughout her career. One standout theme is the importance of slowing down during incident response to prevent critical mistakes. She also breaks down the nuances between causal analysis and root cause analysis, bringing the concepts to life through compelling real-world examples. Emily offers practical guidance on staying compliant, preparing for regulatory inspections, and cultivating a proactive safety culture. The episode wraps with a personal touch as she opens up about her passion for animal rescue and community outreach. Takeaways:Slow Down and Verify: Emily emphasized the importance of slowing down during incident response and emergency management tasks to avoid rushing and making critical mistakes. Always ensure that corrective actions are thoroughly verified to prevent creating new hazards.Gather Witness Statements Promptly: It's crucial to collect witness statements and affected person statements within the first 48 hours of an incident. This helps in capturing accurate and immediate recollections, minimizing information loss due to time lapses.Immediate Corrective Actions: Implement immediate corrective actions to mitigate hazards, even if it means shutting down processes temporarily. Addressing issues while the investigation continues ensures safety and prevents further incidents.Documentation and Inspection Readiness: Maintain organized and readily accessible documentation (e.g., training records, inspection logs) and utilize central repositories like SharePoint. Make inspections easy for compliance officers by having all necessary documentation prepared and available, demonstrating a proactive safety culture.Focus on Causal Analysis Over Root Cause Analysis: Adopt a comprehensive causal analysis approach rather than fixating on a single root cause. This involves examining multiple factors and timeline failures contributing to the incident to develop robust corrective actions and defense mechanisms at various points.Implement Focused Auditing: Conduct focused audits based on recent trends and issues identified in near misses, hazard observations, or reports of discomfort. Create specific, short inspection questionnaires and make it easy for employees and executives to perform these targeted audits.Collaboration Through Safety Committees: Ensure cross-departmental collaboration via safety committees, involving representatives from operations, maintenance, engineering, and team leaders. Avoid including supervisors or managers to foster open communication and honest feedback from frontline employees.Quote of the Show: "I think fresh eyes and eyes that don't see what we do every day lead to some of the best solutions that I've seen."Links:LinkedIn: https://www.linkedin.com/in/emily-giannola-m-s-79958927/ Website: https://www.tecomet.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/ns73OqO1a7k Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How do you effectively manage the complexities of facility operations for 1400 locations while fostering strong relationships and navigating unforeseen challenges? Join host Jay Culbert as he speaks with Eric Beissner, Senior Facility Support Project Manager at EEG America, who shares invaluable insights from his extensive experience. Eric emphasizes that his biggest lesson learned is the necessity of being agile and understanding that not every situation is black and white, a realization cemented by an early project replacing safes. The discussion covers the critical strategies for communicating across a vast network of stores, highlighting a multi-layered approach, and delves into the importance of building robust partnerships with vendors through open communication and mutual respect.Eric contrasts planned maintenance with reactive break-fix work, noting how planned efforts allow for more proactivity, even though emergencies remain a constant. He discusses utilizing systems like Service Channel and the innovative use of virtual coordinators based in the Philippines to manage workflow and ensure task completion across all locations. Eric also explains their training process for these remote team members, which includes leveraging tools like Loom AI for creating effective, personable training videos.  Takeaways:Be Prepared for Adaptation: In the world of facilities management, not everything is black and white. It's crucial to be agile and ready to adapt to constantly changing circumstances, such as new types of equipment, vendor services, and software advancements.Cultivate and Utilize Relationships: Building strong relationships with vendors, in-house staff, and other stakeholders is key. These relationships can help you get the support you need when projects hit unexpected snags and require urgent attention.Develop and Follow a Plan: Having a detailed project plan that accounts for different scenarios and store types can significantly help in managing large-scale rollouts and changes. Make sure every involved party understands the plan and their role in it.Leverage Technology: Use systems like Service Channel for automating work orders, scheduling, and tracking project progress. Additionally, creating and sharing training materials via tools like Loom AI can streamline processes and ensure consistency across the board.Effective Communication is Crucial: Communicate frequently and through multiple channels to ensure everyone involved is on the same page. This can include regional managers, district managers, and store managers. Frequent follow-ups and clearly outlined instructions can help avoid misunderstandings.Learn from Mistakes: Use past projects as learning experiences. Analyze what went wrong and what went well, and incorporate those lessons into future planning. For example, setbacks in a safe replacement project led to better planning and coordination in subsequent projects.Maintain Work-Life Balance: Facilities management can be demanding, but it's important to take time for yourself and pursue activities you enjoy outside of work. This can help reduce stress and improve overall job performance.Quote of the Show:“If you put your nose to the grindstone and you take the time to learn and cultivate relationships, it doesn't matter how old you are or how long you've been in the industry, you can do some good here."Links:LinkedIn: https://www.linkedin.com/in/eric-beissner-327a4b111/ Website: https://www.eg-america.com/ Shoutouts: Rob Cox: https://www.linkedin.com/in/robjcox/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/mmCjVGfA6Vg Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Frank Rhodes II, Senior Director of CapEx and Facilities at Benchmark Senior Living, discusses his extensive 18-year career in hospitality, engineering, and facilities management. Frank shares his journey from a tradesman to a senior director, discussing the importance of mentorship, continuous improvement, and the challenges of managing catastrophic events. He emphasizes the value of taking a breath before reacting to crises and illustrates how effective debriefing and team collaboration can lead to successful outcomes. Frank also discusses the need for talent advocacy within the Facilities Management industry and the role of organizations like IFMA in bridging the talent gap. Throughout the conversation, he highlights the importance of work-life balance, family support, and investing in personal and professional growth. Takeaways:Practice the "Take a Breath" Method in High-Stress Situations. Instead of reacting impulsively to emergencies or difficult situations, pause.  This allows for a more strategic and thoughtful response. For instance, write the email, but come back to it later to reread before sending.Implement the "Flawless Execution" Framework. For any project or event, follow the four-step process used by Blue Angel pilots: Plan, Brief, Execute, and Debrief. The debrief is critical for learning and improving, and it should be done in a way that encourages honest feedback by "taking off your name badge at the door".Actively Seek Mentorship, Even Informally. Identify the experts and leaders you admire and don't hesitate to make them your first call when you face a challenge. A mentor doesn't need a formal title; they can simply be your go-to resource for specific areas like HR, soft skills, or technical issues.Advocate for the FM Profession to Bridge the Talent Gap. Get actively involved in attracting new talent. This can be done by using social media to recognize your team and spread the word, speaking at local vo-tech and high schools, or participating in and judging SkillsUSA events to connect with the younger generation.Create a Safe Space for Team Feedback. Meaningful collaboration doesn't always happen in a group setting. Recognize that some team members may be hesitant to speak up. As a leader, it's your responsibility to follow up with those individuals in one-on-one meetings to ensure their voice is heard in a comfortable environment.Invest in Yourself Through Professional Associations. Join an organization like IFMA not just for networking, but as a direct investment in your own career growth and education. Use the association as a primary resource for unbiased advice, accreditation opportunities like the CFM, and support when you're facing a new challenge.Prioritize and Be Present with Your Family. Recognize that your family are the "unsung heroes" who sacrifice alongside you. Make a conscious effort to "take a breath at home" and be fully present with your loved ones, as this provides the foundational support needed to succeed professionally.Quote of the Show:"None of us can be successful without our team. We could have all the right playbooks. We could say all the right things, but if you don't have a team behind you, you're not going anywhere." Links:LinkedIn: https://www.linkedin.com/in/frank-rhodes-ii-cfm-44015615/ Website: https://www.benchmarkseniorliving.com/ Shoutouts: MA Skills USA: https://www.maskillsusa.org/Facilithon: https://fmpipeline.org/South Shore Technical High School: https://southshore.tech/Afterburners FlawLess Execution Plan: https://www.afterburner.com/about/our-process/“Flawless Execution” by James D. Murphy: https://a.co/d/e8Q7AHJ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/X-M88J20i78 Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How do you ensure excellence and build lasting success in the multifaceted world of facility management?Join host Jay Culbert with guest Matt Deehan, VP of Facility Management Services at UG2 and VP of Education for IFMA Boston, as he shares vital industry insights. Matt’s biggest lesson from 25 years of experience is to "trust, but verify," emphasizing the need to dig into details for proof. He discusses the benefits of outsourcing facility services, primarily the access to broader expertise, and advocates for a mindset of continuous improvement, always aiming for perfection. Matt also explores the power of administrative controls, automation, and CMMS to streamline operations and preserve knowledge. Reflecting on a major challenge—launching a route maintenance program for 792 grocery stores —he highlights the critical role of collaboration. Ultimately, Matt stresses that strong stakeholder relationships, built on proactive communication and mutual respect, are foundational to achieving goals and navigating the complexities of facility management.Takeaways:Emphasize the Importance of Collaboration in Your Work Environment: Make it a point to highlight how crucial collaboration is to your team, emphasizing that working together tends to produce better results than working alone.Collaborate Regardless of Job Description: Actively engage in collaborative efforts, even if it's not explicitly mentioned in your job duties. Taking the initiative shows leadership and a willingness to contribute beyond your designated role.Surround Yourself with Collaboratively-minded Individuals: Identify and associate with colleagues and team members who value and understand the essence of working together towards shared goals.Commitment to Collective Purpose: Ensure that everyone on your team is dedicated to the collective goal. A group of people who are all committed to the same end result can achieve extraordinary outcomes.Work Hard Towards Shared Objectives: Always put in the effort to contribute to the team's objectives. Hard work within a collaborative environment accelerates the achievement of goals.Cultivate Open Communication and Teamwork: Promote and encourage a culture where open communication and teamwork are the norms. This creates an environment where everyone feels comfortable sharing ideas and working together.Quote of the Show:“Collaboration with other people is key; whether it's in your job description or not, if you surround yourself with people who can collaborate, work together for a common goal, and are all hardworking, you can get a lot done.” Links:LinkedIn: https://www.linkedin.com/in/matthew-deehan/ Website: https://ug2.com/ Shoutouts: IFMA Boston: https://ifmaboston.org/ IFMA: https://www.ifma.org/ Smartsheet: https://www.smartsheet.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/8kXwXW0UskU Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Ever wonder why asking questions is so important? In this episode of Facility Rock Stars, Jay Culbert interviews Layth Wahbeh, a former facilities manager at Jarvis Products and a forward-thinking leader in engineering and operations. Layth emphasizes the importance of questioning and listening to avoid problems and drive efficiency. He shares a story about identifying a steam supply issue at a plant and how addressing it led to significant operational improvements. Jay and Layth also discuss the importance of root cause analysis, compliance, cultural transformation, and the challenges of driving change within teams. Layth reflects on his personal experiences, including the impact of leadership and continuous learning on his career, and balances his professional life with hobbies like sailing and spending time with his son. Takeaways:Always Question Things: Layth emphasizes the importance of continuously questioning processes and assumptions to identify and prevent issues before they happen. Don't assume things are done correctly; proactively question and validate.Embrace Change for Extraordinary Results: Layth highlights that achieving extraordinary results necessitates a willingness to change how operations are conducted. Embracing change and being open to new methods can lead to significant improvements.Be Humble and Listen: One of Layth’s biggest lessons learned is the importance of humility and being a good listener. Effective listening and acknowledging that you don’t know everything can uncover insights and drive better decision-making.Engage the Team in Problem-Solving: Layth showcases the importance of involving the team in identifying problems and solutions. Engaging the team fosters collective problem-solving and leverages diverse perspectives for effective solutions.Use Root Cause Analysis: Layth’s experience underscores the necessity of conducting thorough root cause analysis to ensure problems are permanently resolved. This approach helps in understanding the underlying issues and implementing preventive measures.Measure and Audit Regularly: Regular audits and measurements are crucial in maintaining system efficiency and reliability. Layth mentions the importance of auditing systems to keep them optimized and running effectively.Build a Culture of Accountability and Ownership: Creating a culture where team members take accountability and ownership of their tasks is essential. Layth stresses that when individuals feel responsible for their areas, it leads to better performance and proactive problem-solving.Quote of the Show: “Sometimes, the tongue doesn’t know what the mind wants to say. People simply find ways to live with their problems, and that becomes their normal way of operating. But that’s not how it should be—people deserve more than just coping; they deserve healing and understanding.” Links:LinkedIn: https://www.linkedin.com/in/layth-wahbeh-12124ba7/ Phone number:   (475) 231-5128Email: lawahbeh@hotmail.com Shoutouts: “Good to Great” by Jim Collins: https://a.co/d/g2rlAXy Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/LVn_p63EHZw Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

What does it really take to build a culture where safety is more than just a checklist, but a shared value?In this episode, we bring you a powerful compilation of conversations with Environment, Health, and Safety (EHS) professionals who are redefining what it means to lead in this space. From fostering a strong safety culture to aligning EHS with broader business goals, our guests explore the evolving role of EHS leaders in today’s complex work environments.Key themes include building authentic relationships, communicating effectively, and managing risk proactively. You'll hear why the shift from a regulatory “cop” mindset to a facilitative “concierge” approach is transforming workplaces — and how humility, listening, and collaboration are central to that change.We also dive into Human and Organizational Performance (HOP), ESG (Environmental, Social, Governance) initiatives, and the power of cross-functional learning. Whether you're a seasoned EHS leader or just beginning your journey, this episode offers practical insights and fresh perspectives that resonate across industries. Takeaways:Prioritize Building Relationships: Invest time in getting to know your colleagues and the workforce. Simple conversations about their day or interests can build trust and make difficult safety conversations easier. As one guest put it, "safety is one of the highest percentages, is the relational aspect of it."Shift from Gatekeeper to Facilitator: Adopt a "concierge" mindset. Instead of just enforcing rules, aim to help teams achieve their goals safely and efficiently. Be a solution-oriented partner.Focus on Data and Prioritized Risks: Don't get sidetracked by every minor incident. Use data to identify the highest risk areas and focus your resources there. As advised, "stay the course, work on your highest risk item first."Keep it Simple & Explain the "Why": When communicating EHS requirements, avoid jargon and ensure everyone understands the reasoning behind policies and procedures. People are more likely to comply if they understand the context and background.Empower Employees to Report Hazards: Implement systems like a "Report It, Don't Ignore It" program to encourage employees to speak up about potential hazards. This fosters a proactive safety culture.Make Safety Reciprocal: Don't just be the person always asking for compliance. Find ways to support and provide value to other departments and individuals. Small gestures, like bringing donuts to an early morning team, can go a long way.Engage in Cross-Functional Learning: Step outside your EHS silo. Participate in groups and meetings from other professional areas (e.g., engineering, facilities) to broaden your perspective, build your network, and learn new approaches.Quote of the Show: "Mission first. Safety, always."Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/dGY5UARenFI Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Gretchen Catlin, a seasoned compliance consultant and healthcare operations expert, is currently serving as the Chief Facilities and General Services Officer at the University of Maine System. Gretchen discusses her leadership journey and her role in managing seven campuses with over nine million square feet. She emphasizes the importance of team collaboration, safety, and compliance while sharing insights into innovative strategies like energy savings contracts and AI for standard operating procedures. Additionally, Gretchen offers a unique perspective on balancing her professional life with her personal passion for lobstering, detailing her family's involvement and advancements in ropeless lobster traps to protect marine life. Takeaways:Role as a Conductor: Enrich leadership strategies by fostering teamwork and synchronized efforts among all departments, viewing your role as ensuring the entire team works together seamlessly.Regular Check-ins and Meetings: Schedule frequent check-ins with your team, including one-on-one meetings and regular group sessions, to promote transparency, share best practices, and address any issues promptly.Supporting Each Other as a Team: Encourage a culture of mutual support within your organization to enhance overall performance and resource management, enabling departments to function optimally.Leveraging Energy Savings Contracts (ESCOs): Explore and implement ESCO projects to achieve energy efficiency and fund maintenance projects through the savings achieved, reducing the need to increase debt capacity.Utilizing Artificial Intelligence: Integrate AI tools into daily operations to streamline processes, automate routine tasks, and enhance research capabilities, making work more efficient and less labor-intensive.Innovative Funding Models: Consider non-traditional funding models to address budget constraints and finance critical projects efficiently, exploring all viable financial strategies.Deep Research and Prompt Engineering in AI: Train your team in prompt engineering for AI tools to maximize research efficiency and accuracy, ensuring high-quality data for informed decision-making.Quote of the Show: “Oftentimes, projects pick you. You don’t pick them.” Links:LinkedIn: https://www.linkedin.com/in/gretchen-catlin-29311149/ Website: https://www.maine.edu/ Email: gretchen.catlin@maine.edu Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/9T2CO1xLB9I Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

What does it take to lead a facilities team with both empathy and efficiency in today’s complex environments?Tatyana Blankenship, a facilities team leader with expertise in agriculture, biotech, facilities management, and regulatory compliance, shares valuable insights into team management, including the "five by five" exercise, which helps uncover individual work preferences. She discusses the drawbacks of rigid leadership styles and highlights the importance of humility, kindness, and flexibility in effective management.Tatyana also reflects on her unconventional path into facilities management, drawing from her diverse background, including her experiences as an EMT and a stay-at-home parent. The conversation covers challenges like building contamination, the need for proactive communication with other departments, and the value of being a visible, approachable presence on the team.Throughout the episode, Tatyana underscores the role of empathy and the importance of building strong relationships with vendors and colleagues. The episode wraps up with a look at her involvement with IFMA and past experiences with other organizations.  Takeaways:Conduct Regular 5x5 Exercises: Use structured one-on-ones to understand team members' work styles and visibly share insights to improve communication.Embrace the ‘Hire Slowly, Fire Quickly’ Philosophy: Take time to hire the right people and act swiftly when someone disrupts team harmony.Remove Defensiveness from Difficult Conversations: Listen openly to concerns and collaborate on solutions to build trust and reduce conflict.Pair New Employees with Experienced Team Members: Implement mentorship to accelerate onboarding and encourage knowledge sharing.Maintain Visibility as a Leader: Be present, walk the floor, and engage with your team to build trust and demonstrate commitment.Practice Proactive Cross-Department Communication: Hold regular meetings with other departments to align goals and prevent misunderstandings.Document Everything: Keep detailed records of issues and maintenance to identify trends, justify budgets, and support decision-making.Quote of the Show:“Kindness and empathy will get you a lot farther at 2:00 AM when you need a vendor to come out — they’re much more likely to show up if you’ve built a good relationship with them.”Links:LinkedIn: https://www.linkedin.com/in/tatyanablankenship/ Website: https://www.linkedin.com/company/the-416-group/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/SOKK5gM-al0 Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Are you asking enough questions to grow your career? Katie Huard, Senior Director of Procurement at Blount Fine Foods, discusses the importance of asking questions and how important it is to really understand the “why” behind processes. From her early passion for numbers to leading in operations and supply chain, Katie shares insights on staying curious, mastering vendor audits, and building a strong team culture. She opens up about pivotal career moments, the power of mentorship, and how one-off challenges can lead to lasting improvements. Katie’s story is a masterclass in continuous learning, leadership, and operational excellence. Takeaways:Stay Inquisitive: Continuously ask “why” to challenge the status quo. Questioning existing processes fosters a deeper understanding and can uncover inefficiencies or new opportunities for improvement.Inspect What You Expect: Regular audits of internal processes and external vendors help ensure performance standards are met. This proactive approach catches issues early and maintains operational consistency.Prioritize Clear Communication: Effective communication keeps all stakeholders aligned, especially during high-pressure situations. Transparency helps mitigate issues quickly and supports better decision-making.Always Have a Backup Plan: Develop contingency strategies to prepare for unexpected disruptions. Having alternatives in place reduces downtime and supports smoother pivots during operational challenges.Use Vendor Scorecards: Implement structured evaluations for vendors based on metrics such as quality, reliability, and service. Sharing feedback promotes accountability and drives continuous improvement.Embrace Mentorship: Both receiving and offering mentorship can significantly accelerate growth. Learning from others’ experiences—and sharing your own—builds stronger, more resilient professionals.Foster Strong Relationships: Cultivate collaboration across teams and departments. Understanding others’ roles and challenges helps create a more cohesive, supportive, and high-performing work environment.Quote of the Show:“Getting a hundred on everything—that’s complacency. That’s probably my kryptonite. There’s always room to make things better.”Links:LinkedIn: https://www.linkedin.com/in/katie-huard-081584190/ Email: khuard@blountfinefoods.com Website: https://blountfinefoods.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/-fjOgiwyFzUFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

What does it take to lead a facility team with purpose, precision, and heart?Eric Schneider is a seasoned professional with over 40 years of experience in aerospace manufacturing and facility management. He shares his approach to solving complex problems through lean Kaizen methods, including the Five S methodology and the use of Maintenance Action Forms (MAFs) to prioritize and track facility issues.But for Eric, it's not just about process—it's about people. He emphasizes the value of a caring, safety-conscious team and the critical role human connection plays in continuous improvement. From his early days in quality engineering to his current leadership in facility management, Eric reflects on the lessons he’s learned across his career.He also opens up about his commitment to giving back, from volunteering in his synagogue to leading educational tours for students—proving that great leadership extends far beyond the shop floor. Takeaways:Implement the Five S’s: Use the Five S methodology—Sort, Straighten, Sweep, Standardize, and Sustain—to organize and maintain efficient workspaces. Many companies also add a sixth 'S' for Safety, reinforcing a clean and secure environment.Introduce Maintenance Action Forms (MAFs): Establish a system to document, track, and prioritize maintenance issues. Rank problems by urgency—from "as soon as possible" to "needs further discussion"—to ensure clear communication and prompt resolution.Foster a Safety Culture: Create a safety committee to conduct monthly walkthroughs and identify potential hazards. Encourage the reporting of near-misses and safety concerns, and include practices like foreign object debris (FOD) checks to enhance workplace safety.Conduct 'Quote-to-Cash' Tours: Offer tours that showcase the full workflow—from quoting to cash collection—to educate employees and stakeholders. These tours highlight the facilities team’s impact and improve cross-functional understanding.Use Shadow Trays for Tools: Implement shadow trays to ensure all tools are accounted for daily. This reduces the risk of lost tools becoming safety hazards and supports overall workspace organization aligned with 5S principles.Promote a Culture of Safety and Care: Cultivate an environment where employees take ownership of safety and operational excellence. Communicate safety priorities regularly, encourage open reporting, and celebrate small wins to maintain motivation.Schedule Routine Management Walkthroughs: Have management conduct regular walkthroughs to spot inefficiencies or safety concerns. Whether informal (with a notepad) or structured (with scoring systems), these check-ins promote accountability, engagement, and continuous improvement.Quote of the Show:“ A small success, well publicized or seeing something done well that can be promoted for other people to see. That can go a long way with getting other people on board and realizing they could be hopeful too.”Links:Connect with Eric: (860) 970-7580https://www.linkedin.com/in/eric-schneider-2b38a1b8/ Company Website: https://www.enjetaero.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/mIduR7MogF0 Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Host Jay Culbert welcomes back previous guests Matt Twerdy and Joe Gilliland for a deeper dive into Environmental Health and Safety (EHS).Matt Twerdy, Director of Environment Health and Safety at Collins Aerospace, and Joe Gilliland, Senior Director of Health, Safety, and Environment US at Sanofi, share their expertise on EHS management systems, human and organizational performance (HOP), and the concept of safety clutter. They emphasize the importance of humble leadership, effective communication, and collaboration in building simple yet resilient safety systems.The conversation highlights the value of empowering employees, fostering a blame-free culture, and leveraging AI to predict and mitigate risks. The guests also explore how these principles apply across industries and the critical role of psychological safety in creating a high-functioning, secure workplace.This episode reinforces the mission to protect workers and cultivate a safety-first culture in all operations. Takeaways:Collaborate with Workers Closest to the Work – Involve employees directly engaged in daily operations to better understand challenges and develop practical safety solutions.Lead with Humility – Foster a culture where leaders value input from all levels, ensuring employees feel respected and heard.Eliminate Safety Clutter – Simplify procedures by removing unnecessary documentation and focusing on critical safety aspects to keep workers engaged.Implement Clear, Simple Procedures – Use short, straightforward checklists and guidelines to reduce errors and enhance safety, especially in emergencies.Encourage Leadership Engagement and Open Conversations – Regularly interact with employees through gemba walks and discussions to uncover risks and improve processes.Empower Employees to Take the Lead – Promote a leader-leader culture where workers are encouraged to make decisions, suggest improvements, and stop unsafe activities.Prioritize Psychological Safety – Create a work environment where employees can voice concerns without fear of blame, fostering trust and organizational excellence.Links:Matt Twerdy LinkedIn: https://www.linkedin.com/in/matthew-twerdy-mba-csp-chmm-9661132a/ Website: https://www.collinsaerospace.com/ Joe Gilliland LinkedIn: https://www.linkedin.com/in/joe-gilliland-544b1611/ Website: https://www.sanofi.com/en Shoutouts: “Turn the Ship Around” by David Marquet: https://davidmarquet.com/turn-the-ship-around-book/ PreAccident Investigation Podcast: https://preaccidentpodcast.podbean.com/ VPP Conference: https://vppregion1.com/2025-safety-health-conference-exhibition/VPP Speakers: https://vppregion1.com/speakers-presenters-guide/Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/OKyOmVGLCPMFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How does transparency and teamwork drive success in facility management? Derek Earp, Facilities Manager at UG2, talks about the power of open communication, teamwork, and leadership. Derek shares strategies like an open-door policy and group texts, offering real-world examples of collaboration leading to success. He also discusses his transition from engineering to management, the importance of safety protocols, and bridging the gap between IT and operational technology in building management. Plus, Derek reflects on his transformative experience at Mass Maritime Academy.  Takeaways:Maintain Open Communication: Foster an open-door policy where team members feel comfortable discussing anything at any time, even after hours. This builds trust and ensures a steady communication flow.Emphasize Teamwork: Make teamwork a core pillar of the organization. Encouraging a team mentality leads to more effective collaboration and goal achievement.Lead by Example: Model the behaviors and attitudes you expect from your team. Leading by example can help re-engage even the most independent or disengaged employees.Implement Daily Standup Meetings: Hold short daily meetings to keep the team aligned and focused. This promotes better communication and strengthens team cohesion.Prioritize Safety: Integrate safety discussions into regular meetings and ensure all team members understand protocols. A strong safety culture helps prevent accidents and promotes well-being.Leverage Technology: Use tools like group texts and CMMS systems to streamline communication and efficiently manage building operations.Encourage Continuous Improvement: Foster a growth mindset by seeking new skills and refining processes. Learning from peers and researching equipment can drive ongoing improvement.Quote of the Show:“If you make a mistake, own up to it, face it head-on, apologize, learn from it, and move forward.”Links:LinkedIn: https://www.linkedin.com/in/derekearp/ Website: https://ug2.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/RvISY81CMUQFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How can hands-on leadership and a passion for energy efficiency reshape the future of facilities management?Rob Cox, the Director of Facilities and Capital Improvements at Roach Bros Supermarkets emphasizes the importance of being both mentally and physically present in the workplace, sharing his hands-on approach to facility management. He reflects on his journey from working in food service at Fenway Park to overseeing 20 grocery stores, offering valuable insights into fostering a positive working culture. Rob also discusses the role of asset tagging, CMS systems, and his deep passion for energy efficiency. He also touches on Roach Bros' recent award for energy efficiency and highlights the challenges and successes of their remodeling projects.Takeaways:Field Presence is Crucial: Being physically present on-site—whether in stores, construction sites, or other venues—helps catch mistakes, address issues, and ensure safety. A hands-on approach outperforms managing solely from behind a desk.Know Your Audience: Understanding your audience is key. Tailor your message to the level of detail needed—providing technical updates for team members and high-level summaries for CEOs.Energy Initiatives: Energy-saving projects, like adding doors to open-air cases and using heat pumps, recently earned recognition as a Climate Leader by Mass Save in 2024, highlighting commitment to sustainability.Technology in Store Management: Implementing a mobile app for logging work orders and managing assets improved efficiency for store staff. This digital transformation streamlined operations and enabled quick, accurate information capture.Unconventional Career Path: A career in facilities management can come from diverse backgrounds. Transferring skills from fields like criminal justice or psychology can lead to success in entirely different industries.Commitment to Continuous Improvement: A focus on continuous improvement, from asset tagging and updating user-friendly systems to emphasizing safety, ensures operational excellence and long-term success.Quote of the Show: “You’ve got to be on-site, be present, ask questions, and really show up.” Links:LinkedIn: https://www.linkedin.com/in/robjcox/ Website: https://www.rochebros.com/ Shoutouts: Andy Chang: https://www.linkedin.com/in/andychang99/ Kevin Tang: https://www.linkedin.com/in/kevin-r-tang/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/z--htOE2ibgFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How can embracing discomfort lead to both personal growth and meaningful change within an organization?David D’Amore, Director of Facility Operations at AstraZeneca emphasizes the importance of discomfort in growth and shares his philosophy and experiences in becoming a successful facility manager. The discussion delves into David's five pillars for personal and organizational success, focusing on avoiding scattered efforts and maintaining clear goals. David highlights the value of robust change management processes and the significance of collaboration over working in silos. He also narrates his journey in transitioning to an Integrated Facility Management (IFM) model, including learning about financial management and understanding intangible risks.Takeaways:Embrace Discomfort for Growth: David emphasized the importance of stepping outside your comfort zone by taking on new, challenging tasks to experience growth in any role.Engage in Cross-functional Collaboration: Avoid silos by encouraging regular communication and collaboration across different departments and teams to enhance problem-solving and innovation.Align Personal and Organizational Goals: Understand both your company’s global and departmental goals, and align your personal objectives to contribute effectively to the overall mission.Manage Risks Proactively: Identify potential risks early in your projects and work processes, and develop strategies to mitigate them. This includes understanding the impact of your performance on your organization’s goals and reputation.Set and Communicate Clear Goals: Establish clear, measurable goals for yourself and your team, ensuring they are aligned with broader organizational objectives to create a sense of purpose and direction.Invest in Continuous Learning: Seek out regular learning opportunities, such as books, courses, or certifications, to stay updated and improve your skill set. David recommended resources like Essentials of Finance and Accounting for Non-Financial Managers by Edward Fields.Highlight the Value of Tasks: Ensure everyone understands the importance of the tasks they are assigned and how they contribute to the bigger picture, which can boost motivation and reduce burnout.Quote of the Show: “ You are not truly experiencing growth unless you're uncomfortable.”Links:LinkedIn: https://www.linkedin.com/in/david-damore-2262474/ Website: https://www.astrazeneca.com/ Shoutouts: LinkedIn Learning: https://learning.linkedin.com/  Coursera: https://www.coursera.org/ BOMA: https://www.gbreb.com/BOMA Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/qfRoMjrV0ro Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

What key strategies can facilities managers adopt to enhance service delivery, improve communication, and build effective maintenance programs?John Boucher, the Director of Facilities Planning and Management at Harvard Art Museums shares valuable insights from his extensive career in facilities management, emphasizing the importance of viewing it as a service industry. He discusses the significance of understanding customer needs, maintaining proactive programs, and ensuring prompt communication. John also reflects on his personal journey from being a Navy electrician to a senior facilities manager, and how Harvard's educational benefits contributed to his career advancement. He also discusses the importance of treating people like people and having genuine interactions to build relationships. Takeaways:Glean insights from the service industry: Facilities management is similar to the service industry. It's about anticipating and meeting customer needs, much like asking "Do you want fries with that?" John Boucher emphasized adopting this mindset to better serve facility users.Maintain a clean and welcoming environment: Ensure facilities are clean, welcoming, and comfortable. Recognize that different users have unique needs, and it’s essential to address those individual requirements.Proactively meet users' needs: Actively engage with users to understand how they interact with the facility. Regularly seek feedback and be prepared to adjust operations to better serve their needs.Prioritize responsive communication: Respond to emails, calls, and inquiries promptly, even if you don’t have a final answer. Acknowledge the query and commit to finding the information. This reduces complaints and enhances communication.Establish comprehensive PM programs: Set up Preventive Maintenance (PM) programs to routinely maintain and inspect equipment. Use Computerized Maintenance Management Systems (CMMS) to track PM and Corrective Maintenance (CM) tasks, aiming to resolve issues before they arise.Enhance staff training: Provide continuous training for maintenance staff to ensure proper inspection and upkeep of equipment. Regularly update training sessions based on recurring issues identified through maintenance records.Engage with staff on a human level: Develop a management style that fosters frequent engagement with staff. Simple actions like greeting employees and checking in on their well-being can significantly boost morale and improve the work environment.Quote of the Show: “I like to tell people that you need to learn how to say, 'Do you want fries with that?' because it's the same idea. You need to anticipate your customer's needs, and sell them on what will make their life better."Links:LinkedIn: https://www.linkedin.com/in/john-boucher-9001113/  Company website: https://harvardartmuseums.org/  Email: John_boucher@harvard.edu Shoutouts: Harvard Extension Program: https://extension.harvard.edu/ Harvard Fire Safety Group Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/j_pxrNmTPEI Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Joe Gilliland, Senior Director of Health, Safety, and Environment (HSE) at Sanofi, discusses the importance of volunteerism and community involvement. With over 20 years of experience, Joe emphasizes the value of integrating HSE with facilities and operations to enhance workplace safety and productivity. He recounts a tragic safety incident early in his career that recalibrated his focus on preventing accidents and learning from root cause analysis. Joe shares insights on fire safety systems, particularly advocating for simpler, maintenance-friendly solutions. He also touches on his volunteer work, involvement in community organizations, and personal interests in outdoor activities and firefighting. The episode underscores the significance of collaboration, continuous learning, and focusing on high-risk, low-occurrence safety measures. Takeaways:Focus on Volunteerism and Giving Back: Volunteering plays a vital role in strengthening community ties and fostering engagement. With over 20 years of experience as a volunteer and career fireman, the impact of volunteerism in building community support and involvement is clear.Simpler Systems are Better: When it comes to safety and fire suppression systems, simplicity is key. Complex systems that require extensive maintenance are less reliable, whereas basic, low-maintenance systems like heat and smoke detectors tend to be more effective and practical.Relentless Root Cause Analysis: A thorough and persistent approach to root cause analysis is essential for safety. Rather than assigning blame to individuals after an incident, it’s important to focus on uncovering contributing factors and addressing systemic issues. This ensures that corrective actions are targeted and prevent future occurrences.Integrate Safety with Facilities and Quality: A holistic approach to workplace safety involves integrating safety, facilities management, and quality control into unified processes. This reduces redundancy and allows managers to address multiple aspects of safety and quality more efficiently in fewer, more effective walkthroughs.Focus on High-Risk, Low-Occurrence Tasks: Prioritizing high-risk, low-occurrence tasks is crucial for maintaining safety. By applying the “high-risk, low-occurrence” concept from the fire service, critical safety elements are consistently checked and maintained, reducing the likelihood of significant safety issues.Importance of Maintaining Relationships with Local Authorities: Strong relationships with local fire departments, police, and municipal authorities can be a major asset in facilities management. These relationships help streamline operations, especially when permits or changes are required, and ensure a more coordinated response in emergency situations.Prioritize Critical Maintenance: In times of crisis, such as the COVID-19 pandemic, it’s crucial to prioritize essential maintenance tasks while delaying less critical ones. Despite workforce challenges, focusing on maintaining key operations ensured that vital areas received the attention they needed during a particularly challenging time.Quote of the Show: “It’s better to open doors than to close them.” Links:LinkedIn: https://www.linkedin.com/in/joe-gilliland-544b1611/ Website: https://www.sanofi.com/en Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/-i-XGOe4xw8Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Looking for expert insights on commercial moving? Sam Graves Jr., co-owner of ABC Moving Services, Inc. with nearly 25 years of experience in the industry, shares valuable knowledge on the importance of specialization and partnering with other service providers to meet client needs. He discusses managing complex moves like relocating sensitive lab equipment and handling logistics in tight urban spaces. Sam emphasizes the need for site visits, honest communication, and thorough planning to ensure success. The conversation also delves into how client relationships have evolved over the years and the role technology plays in modern business operations. Takeaways:Identify Core Competencies: Focus on what you know and excel at, offering quality service in your areas of expertise.Seek Partnerships: Collaborate with firms outside your industry that offer complementary services to meet client demands beyond your core capabilities.Conduct Thorough Site Reviews: Regular site visits and comprehensive reviews help avoid surprises and ensure all logistics are covered.Be Honest and Transparent: Build trust by being upfront with clients when you can't fulfill a request; honesty can lead to future opportunities.Build Strong Relationships: Cultivate strong, communicative relationships with project management firms to ensure successful project execution.Communicate Clearly: Keep clear and effective communication with clients and stakeholders to prevent misunderstandings and errors.Leverage Expertise: Use specialized partners for specific tasks (e.g., moving art, handling lab equipment) to reduce errors and ensure expert handling.Quote of the Show: “You can’t be everything to everyone. You have to stick with what you know and form partnerships with people that provide alternative services that your clients are looking for.”Links:LinkedIn: https://www.linkedin.com/in/sam-graves-422473b/ Website: https://abcmoving.biz/ Email: sam.gravesjr@abcmoving.biz Phone Number: (617) 694-0692Shoutouts:  Bill Murphy: https://www.linkedin.com/in/bill-murphy-5b254695/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/isn3T3MYeEw Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In honor of the 50th episode of Facility Rockstars, host Jay Culbert welcomes celebrity guest Denny Corby—renowned magician, entertainer, and keynote speaker.Denny takes us on his inspiring journey, starting from his roots in Scranton, PA, where his family owned the iconic paper supply company featured in The Office. He shares how his path led him to become a successful entertainer, with memorable performances for major companies like Comcast and Tyson Foods, as well as appearances on top cable networks.The episode also touches on Denny's transition from the family business into full-time entertainment, and how the challenges of the pandemic led him to innovate with virtual shows. He reflects on his first meeting with the host at a Jack Daly sales seminar in 2014, and the two dive into the lessons Denny has learned along the way.Denny also discusses his popular podcast, Private Club Radio, which highlights stories from the private golf and country club industry, and he even performs a live magic trick during the interview.Finally, Denny shares behind-the-scenes insights into his appearances on TV shows like Penn & Teller: Fool Us and The Huckabee Show.This episode is filled with inspiring stories, valuable lessons on creativity and commitment, and of course—magic!Takeaways:Commit First, Figure the Rest Out Later: Denny emphasizes the importance of taking bold steps without having all the answers initially. This can lead to unexpected opportunities and solutions.Limitations Force Creativity: Denny's approach during the pandemic, where he pivoted to virtual shows, highlights how constraints can push you to innovate and find new ways to succeed.Connecting People is Key: Building meaningful relationships and connections can open doors to new opportunities. Denny uses his podcast to connect with club managers and other professionals, which enhances his network and business prospects.Being Proactive in Reaching Out: Don't wait for opportunities to come to you. Denny actively reached out to TV channels and potential clients, demonstrating the importance of taking initiative.Building Relationships Matters: Denny's success is largely due to the relationships he has nurtured over time. Whether it’s with family, club managers, or corporate clients, these relationships provide a strong foundation for his career.Customizing Your Approach: When pitching, Denny personalized his approach by sending a box of stress balls to a potential client with a humorous note. Tailoring your approach to the recipient can make a lasting impression and set you apart from the competition.Adapting to Challenges: When the pandemic hit, Denny was quick to adapt by offering virtual shows. Being flexible and ready to pivot in the face of adversity can help sustain and even grow your business in difficult times.Quote of the Show: “Commit first, figure the rest out later. And limitations force creativity.” Links:LinkedIn: https://www.linkedin.com/in/dennycorby/ Personal Website: https://www.dennycorby.com/ Private Club Radio Podcast: https://www.privateclubradio.com/ Shoutouts: Verne Harnish: https://www.linkedin.com/in/verneharnish/ Jesse Itzler: https://www.linkedin.com/company/jesse-itzler/ Living with a Seal: https://a.co/d/gPJjqUp David Goggins: https://www.linkedin.com/in/david-goggins-6bab1a12/ Eric Partaker: https://www.linkedin.com/in/eric-partaker-5560b92/ Alfredo C. Hildebrandt: https://www.linkedin.com/in/alfredocandelahildebrandt/ Paul Dank: https://www.linkedin.com/in/pauldank/ Denny Corby Sizzle Reel: https://www.youtube.com/watch?v=1xr9Vrv1Kd4 Magic with Polaroids - Denny Corby on The Huckabee Show: https://www.youtube.com/watch?v=u9Y2O70rJpY Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/M1NstOCfQ9gFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert revisits guest Diego Ariza, a Navy Veteran and Army Reserve who leverages his military experience in his role as a facilities manager. Diego discusses recruiting challenges, the integration of AI in the hiring process, and a significant preventative maintenance incident. He highlights the importance of strong processes, flexibility, and team empowerment. Diego's experience underscores the value of military discipline and preparedness in civilian industries. The episode also touches upon the commitment to veteran support, with both Diego and Jay preparing to participate in a veterans' fundraising event. Takeaways:Recognize Workforce Evolution: Understand that the workforce today is very different from a decade ago. Adapt your strategies to meet modern expectations and find innovative solutions for recruiting and retention challenges.Embrace Flexibility: Be prepared to revise processes and make adjustments as needed. Flexibility is key to overcoming unexpected obstacles and achieving long-term success.Establish Strong Processes, But Prepare for Failures: While having solid processes is crucial, it's important to recognize that they can sometimes fail. Use these moments as opportunities to reflect, learn, and improve your methods.Invest in Consistent Training: Continuous training and preparation are essential. Regular practice ensures that your team can handle emergencies effectively, even if the actual scenarios differ from training simulations.Empower Through Delegation: Delegate responsibilities and trust your team to execute them without micromanaging. Empowering your employees fosters a sense of ownership and accountability.Prioritize Communication in Account Management: Effective communication during crises is critical. Over-communicate steps and timelines with all stakeholders to manage expectations and maintain trust.Prepare for Succession: Train someone to take over your responsibilities in your absence. Whether due to personal reasons or emergencies, having a well-prepared second-in-command ensures continuity and stability.Quote of the Show:“When you invest in enhancing your leadership skills, empower your team, delegate tasks, and foster trust among your people, you cultivate belief in both yourself and your company.”Links:LinkedIn: https://www.linkedin.com/in/dareizam Personal Website: https://areizadiego.wordpress.com/ ISS Website: https://www.issworld.com/en US Army Website: https://www.army.mil Shoutouts: SWAM Website: https://www.swam.org/events  It’s Your Ship by Captain D. Michael Abrashoff: https://www.amazon.com/Its-Your-Ship-Management-AnniversaryWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/BqTbedK4cyYFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Ryan Hacker, an experienced facilities professional shares his insights on the importance of building relationships in the field, drawing from his career at UMass Medical School to his current role as Assistant Director of Facilities and Manager of Capital Projects for Worcester Public Schools. The conversation touches on key topics such as supporting client missions, the need for flexibility and adaptability, and overcoming challenges like ageism in the industry. Ryan also discusses his involvement with nonprofit organizations and the Association for Facilities Engineering (AFE). The episode wraps up with a look into Ryan's valuable advice for those aspiring to enter the facilities management profession.Takeaways:Maintain Composure in Crisis: Emphasize the importance of remaining calm and practical during emergencies. This quality is essential for professionals in facilities management to effectively handle unexpected challenges.Customer Service in Facilities Management: Highlight the significance of providing excellent customer service and building strong relationships with clients. This helps in better understanding their needs and fostering a supportive environment.Value of Longevity in Roles: Stress that spending extended time in an organization allows for deeper relationships and better investment in the team's collective goals. Longevity can lead to more profound, trust-based relationships.Overcoming Ageism: Address the challenge young professionals may face due to ageism and the importance of showcasing competence and dedication to gain respect and recognition in the field.Stick to Career Paths but Stay Flexible: Encourage new graduates to pursue their initial career goals while remaining open to opportunities in related fields—such as facilities management—that may offer rewarding experiences and professional growth.Leverage Professional Networks: Recognize the importance of maintaining connections with colleagues, mentors, and peers from educational and professional backgrounds. These networks can provide crucial support and advice throughout one's career.Commitment to Community and Volunteering: Suggest using one’s skills and expertise to support non-profit organizations and community initiatives. Volunteering can be rewarding and help fill critical gaps in expertise for these organizations.Quote of the Show: "Being passionate about the services we provide is at the heart of great customer service. It's been an honor to truly get to know the people we work with and support."Links:LinkedIn: https://www.linkedin.com/in/ryanbhacker/ Website: https://www.worcesterschools.org/ Shoutouts: Worcester Chapter of the Association of Facilities Engineering: https://afe.clubexpress.com/content.aspx?page_id=22&club_id=244299&module_id=188668&sl=1112836376 Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/c2yae6vusQEFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com