All Episodes

How does transparency and teamwork drive success in facility management? Derek Earp, Facilities Manager at UG2, talks about the power of open communication, teamwork, and leadership. Derek shares strategies like an open-door policy and group texts, offering real-world examples of collaboration leading to success. He also discusses his transition from engineering to management, the importance of safety protocols, and bridging the gap between IT and operational technology in building management. Plus, Derek reflects on his transformative experience at Mass Maritime Academy.  Takeaways:Maintain Open Communication: Foster an open-door policy where team members feel comfortable discussing anything at any time, even after hours. This builds trust and ensures a steady communication flow.Emphasize Teamwork: Make teamwork a core pillar of the organization. Encouraging a team mentality leads to more effective collaboration and goal achievement.Lead by Example: Model the behaviors and attitudes you expect from your team. Leading by example can help re-engage even the most independent or disengaged employees.Implement Daily Standup Meetings: Hold short daily meetings to keep the team aligned and focused. This promotes better communication and strengthens team cohesion.Prioritize Safety: Integrate safety discussions into regular meetings and ensure all team members understand protocols. A strong safety culture helps prevent accidents and promotes well-being.Leverage Technology: Use tools like group texts and CMMS systems to streamline communication and efficiently manage building operations.Encourage Continuous Improvement: Foster a growth mindset by seeking new skills and refining processes. Learning from peers and researching equipment can drive ongoing improvement.Quote of the Show:“If you make a mistake, own up to it, face it head-on, apologize, learn from it, and move forward.”Links:LinkedIn: https://www.linkedin.com/in/derekearp/ Website: https://ug2.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/RvISY81CMUQFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How can hands-on leadership and a passion for energy efficiency reshape the future of facilities management?Rob Cox, the Director of Facilities and Capital Improvements at Roach Bros Supermarkets emphasizes the importance of being both mentally and physically present in the workplace, sharing his hands-on approach to facility management. He reflects on his journey from working in food service at Fenway Park to overseeing 20 grocery stores, offering valuable insights into fostering a positive working culture. Rob also discusses the role of asset tagging, CMS systems, and his deep passion for energy efficiency. He also touches on Roach Bros' recent award for energy efficiency and highlights the challenges and successes of their remodeling projects.Takeaways:Field Presence is Crucial: Being physically present on-site—whether in stores, construction sites, or other venues—helps catch mistakes, address issues, and ensure safety. A hands-on approach outperforms managing solely from behind a desk.Know Your Audience: Understanding your audience is key. Tailor your message to the level of detail needed—providing technical updates for team members and high-level summaries for CEOs.Energy Initiatives: Energy-saving projects, like adding doors to open-air cases and using heat pumps, recently earned recognition as a Climate Leader by Mass Save in 2024, highlighting commitment to sustainability.Technology in Store Management: Implementing a mobile app for logging work orders and managing assets improved efficiency for store staff. This digital transformation streamlined operations and enabled quick, accurate information capture.Unconventional Career Path: A career in facilities management can come from diverse backgrounds. Transferring skills from fields like criminal justice or psychology can lead to success in entirely different industries.Commitment to Continuous Improvement: A focus on continuous improvement, from asset tagging and updating user-friendly systems to emphasizing safety, ensures operational excellence and long-term success.Quote of the Show: “You’ve got to be on-site, be present, ask questions, and really show up.” Links:LinkedIn: https://www.linkedin.com/in/robjcox/ Website: https://www.rochebros.com/ Shoutouts: Andy Chang: https://www.linkedin.com/in/andychang99/ Kevin Tang: https://www.linkedin.com/in/kevin-r-tang/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/z--htOE2ibgFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How can embracing discomfort lead to both personal growth and meaningful change within an organization?David D’Amore, Director of Facility Operations at AstraZeneca emphasizes the importance of discomfort in growth and shares his philosophy and experiences in becoming a successful facility manager. The discussion delves into David's five pillars for personal and organizational success, focusing on avoiding scattered efforts and maintaining clear goals. David highlights the value of robust change management processes and the significance of collaboration over working in silos. He also narrates his journey in transitioning to an Integrated Facility Management (IFM) model, including learning about financial management and understanding intangible risks.Takeaways:Embrace Discomfort for Growth: David emphasized the importance of stepping outside your comfort zone by taking on new, challenging tasks to experience growth in any role.Engage in Cross-functional Collaboration: Avoid silos by encouraging regular communication and collaboration across different departments and teams to enhance problem-solving and innovation.Align Personal and Organizational Goals: Understand both your company’s global and departmental goals, and align your personal objectives to contribute effectively to the overall mission.Manage Risks Proactively: Identify potential risks early in your projects and work processes, and develop strategies to mitigate them. This includes understanding the impact of your performance on your organization’s goals and reputation.Set and Communicate Clear Goals: Establish clear, measurable goals for yourself and your team, ensuring they are aligned with broader organizational objectives to create a sense of purpose and direction.Invest in Continuous Learning: Seek out regular learning opportunities, such as books, courses, or certifications, to stay updated and improve your skill set. David recommended resources like Essentials of Finance and Accounting for Non-Financial Managers by Edward Fields.Highlight the Value of Tasks: Ensure everyone understands the importance of the tasks they are assigned and how they contribute to the bigger picture, which can boost motivation and reduce burnout.Quote of the Show: “ You are not truly experiencing growth unless you're uncomfortable.”Links:LinkedIn: https://www.linkedin.com/in/david-damore-2262474/ Website: https://www.astrazeneca.com/ Shoutouts: LinkedIn Learning: https://learning.linkedin.com/  Coursera: https://www.coursera.org/ BOMA: https://www.gbreb.com/BOMA Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/qfRoMjrV0ro Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

What key strategies can facilities managers adopt to enhance service delivery, improve communication, and build effective maintenance programs?John Boucher, the Director of Facilities Planning and Management at Harvard Art Museums shares valuable insights from his extensive career in facilities management, emphasizing the importance of viewing it as a service industry. He discusses the significance of understanding customer needs, maintaining proactive programs, and ensuring prompt communication. John also reflects on his personal journey from being a Navy electrician to a senior facilities manager, and how Harvard's educational benefits contributed to his career advancement. He also discusses the importance of treating people like people and having genuine interactions to build relationships. Takeaways:Glean insights from the service industry: Facilities management is similar to the service industry. It's about anticipating and meeting customer needs, much like asking "Do you want fries with that?" John Boucher emphasized adopting this mindset to better serve facility users.Maintain a clean and welcoming environment: Ensure facilities are clean, welcoming, and comfortable. Recognize that different users have unique needs, and it’s essential to address those individual requirements.Proactively meet users' needs: Actively engage with users to understand how they interact with the facility. Regularly seek feedback and be prepared to adjust operations to better serve their needs.Prioritize responsive communication: Respond to emails, calls, and inquiries promptly, even if you don’t have a final answer. Acknowledge the query and commit to finding the information. This reduces complaints and enhances communication.Establish comprehensive PM programs: Set up Preventive Maintenance (PM) programs to routinely maintain and inspect equipment. Use Computerized Maintenance Management Systems (CMMS) to track PM and Corrective Maintenance (CM) tasks, aiming to resolve issues before they arise.Enhance staff training: Provide continuous training for maintenance staff to ensure proper inspection and upkeep of equipment. Regularly update training sessions based on recurring issues identified through maintenance records.Engage with staff on a human level: Develop a management style that fosters frequent engagement with staff. Simple actions like greeting employees and checking in on their well-being can significantly boost morale and improve the work environment.Quote of the Show: “I like to tell people that you need to learn how to say, 'Do you want fries with that?' because it's the same idea. You need to anticipate your customer's needs, and sell them on what will make their life better."Links:LinkedIn: https://www.linkedin.com/in/john-boucher-9001113/  Company website: https://harvardartmuseums.org/  Email: John_boucher@harvard.edu Shoutouts: Harvard Extension Program: https://extension.harvard.edu/ Harvard Fire Safety Group Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/j_pxrNmTPEI Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Joe Gilliland, Senior Director of Health, Safety, and Environment (HSE) at Sanofi, discusses the importance of volunteerism and community involvement. With over 20 years of experience, Joe emphasizes the value of integrating HSE with facilities and operations to enhance workplace safety and productivity. He recounts a tragic safety incident early in his career that recalibrated his focus on preventing accidents and learning from root cause analysis. Joe shares insights on fire safety systems, particularly advocating for simpler, maintenance-friendly solutions. He also touches on his volunteer work, involvement in community organizations, and personal interests in outdoor activities and firefighting. The episode underscores the significance of collaboration, continuous learning, and focusing on high-risk, low-occurrence safety measures. Takeaways:Focus on Volunteerism and Giving Back: Volunteering plays a vital role in strengthening community ties and fostering engagement. With over 20 years of experience as a volunteer and career fireman, the impact of volunteerism in building community support and involvement is clear.Simpler Systems are Better: When it comes to safety and fire suppression systems, simplicity is key. Complex systems that require extensive maintenance are less reliable, whereas basic, low-maintenance systems like heat and smoke detectors tend to be more effective and practical.Relentless Root Cause Analysis: A thorough and persistent approach to root cause analysis is essential for safety. Rather than assigning blame to individuals after an incident, it’s important to focus on uncovering contributing factors and addressing systemic issues. This ensures that corrective actions are targeted and prevent future occurrences.Integrate Safety with Facilities and Quality: A holistic approach to workplace safety involves integrating safety, facilities management, and quality control into unified processes. This reduces redundancy and allows managers to address multiple aspects of safety and quality more efficiently in fewer, more effective walkthroughs.Focus on High-Risk, Low-Occurrence Tasks: Prioritizing high-risk, low-occurrence tasks is crucial for maintaining safety. By applying the “high-risk, low-occurrence” concept from the fire service, critical safety elements are consistently checked and maintained, reducing the likelihood of significant safety issues.Importance of Maintaining Relationships with Local Authorities: Strong relationships with local fire departments, police, and municipal authorities can be a major asset in facilities management. These relationships help streamline operations, especially when permits or changes are required, and ensure a more coordinated response in emergency situations.Prioritize Critical Maintenance: In times of crisis, such as the COVID-19 pandemic, it’s crucial to prioritize essential maintenance tasks while delaying less critical ones. Despite workforce challenges, focusing on maintaining key operations ensured that vital areas received the attention they needed during a particularly challenging time.Quote of the Show: “It’s better to open doors than to close them.” Links:LinkedIn: https://www.linkedin.com/in/joe-gilliland-544b1611/ Website: https://www.sanofi.com/en Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/-i-XGOe4xw8Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Looking for expert insights on commercial moving? Sam Graves Jr., co-owner of ABC Moving Services, Inc. with nearly 25 years of experience in the industry, shares valuable knowledge on the importance of specialization and partnering with other service providers to meet client needs. He discusses managing complex moves like relocating sensitive lab equipment and handling logistics in tight urban spaces. Sam emphasizes the need for site visits, honest communication, and thorough planning to ensure success. The conversation also delves into how client relationships have evolved over the years and the role technology plays in modern business operations. Takeaways:Identify Core Competencies: Focus on what you know and excel at, offering quality service in your areas of expertise.Seek Partnerships: Collaborate with firms outside your industry that offer complementary services to meet client demands beyond your core capabilities.Conduct Thorough Site Reviews: Regular site visits and comprehensive reviews help avoid surprises and ensure all logistics are covered.Be Honest and Transparent: Build trust by being upfront with clients when you can't fulfill a request; honesty can lead to future opportunities.Build Strong Relationships: Cultivate strong, communicative relationships with project management firms to ensure successful project execution.Communicate Clearly: Keep clear and effective communication with clients and stakeholders to prevent misunderstandings and errors.Leverage Expertise: Use specialized partners for specific tasks (e.g., moving art, handling lab equipment) to reduce errors and ensure expert handling.Quote of the Show: “You can’t be everything to everyone. You have to stick with what you know and form partnerships with people that provide alternative services that your clients are looking for.”Links:LinkedIn: https://www.linkedin.com/in/sam-graves-422473b/ Website: https://abcmoving.biz/ Email: sam.gravesjr@abcmoving.biz Phone Number: (617) 694-0692Shoutouts:  Bill Murphy: https://www.linkedin.com/in/bill-murphy-5b254695/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/isn3T3MYeEw Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In honor of the 50th episode of Facility Rockstars, host Jay Culbert welcomes celebrity guest Denny Corby—renowned magician, entertainer, and keynote speaker.Denny takes us on his inspiring journey, starting from his roots in Scranton, PA, where his family owned the iconic paper supply company featured in The Office. He shares how his path led him to become a successful entertainer, with memorable performances for major companies like Comcast and Tyson Foods, as well as appearances on top cable networks.The episode also touches on Denny's transition from the family business into full-time entertainment, and how the challenges of the pandemic led him to innovate with virtual shows. He reflects on his first meeting with the host at a Jack Daly sales seminar in 2014, and the two dive into the lessons Denny has learned along the way.Denny also discusses his popular podcast, Private Club Radio, which highlights stories from the private golf and country club industry, and he even performs a live magic trick during the interview.Finally, Denny shares behind-the-scenes insights into his appearances on TV shows like Penn & Teller: Fool Us and The Huckabee Show.This episode is filled with inspiring stories, valuable lessons on creativity and commitment, and of course—magic!Takeaways:Commit First, Figure the Rest Out Later: Denny emphasizes the importance of taking bold steps without having all the answers initially. This can lead to unexpected opportunities and solutions.Limitations Force Creativity: Denny's approach during the pandemic, where he pivoted to virtual shows, highlights how constraints can push you to innovate and find new ways to succeed.Connecting People is Key: Building meaningful relationships and connections can open doors to new opportunities. Denny uses his podcast to connect with club managers and other professionals, which enhances his network and business prospects.Being Proactive in Reaching Out: Don't wait for opportunities to come to you. Denny actively reached out to TV channels and potential clients, demonstrating the importance of taking initiative.Building Relationships Matters: Denny's success is largely due to the relationships he has nurtured over time. Whether it’s with family, club managers, or corporate clients, these relationships provide a strong foundation for his career.Customizing Your Approach: When pitching, Denny personalized his approach by sending a box of stress balls to a potential client with a humorous note. Tailoring your approach to the recipient can make a lasting impression and set you apart from the competition.Adapting to Challenges: When the pandemic hit, Denny was quick to adapt by offering virtual shows. Being flexible and ready to pivot in the face of adversity can help sustain and even grow your business in difficult times.Quote of the Show: “Commit first, figure the rest out later. And limitations force creativity.” Links:LinkedIn: https://www.linkedin.com/in/dennycorby/ Personal Website: https://www.dennycorby.com/ Private Club Radio Podcast: https://www.privateclubradio.com/ Shoutouts: Verne Harnish: https://www.linkedin.com/in/verneharnish/ Jesse Itzler: https://www.linkedin.com/company/jesse-itzler/ Living with a Seal: https://a.co/d/gPJjqUp David Goggins: https://www.linkedin.com/in/david-goggins-6bab1a12/ Eric Partaker: https://www.linkedin.com/in/eric-partaker-5560b92/ Alfredo C. Hildebrandt: https://www.linkedin.com/in/alfredocandelahildebrandt/ Paul Dank: https://www.linkedin.com/in/pauldank/ Denny Corby Sizzle Reel: https://www.youtube.com/watch?v=1xr9Vrv1Kd4 Magic with Polaroids - Denny Corby on The Huckabee Show: https://www.youtube.com/watch?v=u9Y2O70rJpY Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/M1NstOCfQ9gFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert revisits guest Diego Ariza, a Navy Veteran and Army Reserve who leverages his military experience in his role as a facilities manager. Diego discusses recruiting challenges, the integration of AI in the hiring process, and a significant preventative maintenance incident. He highlights the importance of strong processes, flexibility, and team empowerment. Diego's experience underscores the value of military discipline and preparedness in civilian industries. The episode also touches upon the commitment to veteran support, with both Diego and Jay preparing to participate in a veterans' fundraising event. Takeaways:Recognize Workforce Evolution: Understand that the workforce today is very different from a decade ago. Adapt your strategies to meet modern expectations and find innovative solutions for recruiting and retention challenges.Embrace Flexibility: Be prepared to revise processes and make adjustments as needed. Flexibility is key to overcoming unexpected obstacles and achieving long-term success.Establish Strong Processes, But Prepare for Failures: While having solid processes is crucial, it's important to recognize that they can sometimes fail. Use these moments as opportunities to reflect, learn, and improve your methods.Invest in Consistent Training: Continuous training and preparation are essential. Regular practice ensures that your team can handle emergencies effectively, even if the actual scenarios differ from training simulations.Empower Through Delegation: Delegate responsibilities and trust your team to execute them without micromanaging. Empowering your employees fosters a sense of ownership and accountability.Prioritize Communication in Account Management: Effective communication during crises is critical. Over-communicate steps and timelines with all stakeholders to manage expectations and maintain trust.Prepare for Succession: Train someone to take over your responsibilities in your absence. Whether due to personal reasons or emergencies, having a well-prepared second-in-command ensures continuity and stability.Quote of the Show:“When you invest in enhancing your leadership skills, empower your team, delegate tasks, and foster trust among your people, you cultivate belief in both yourself and your company.”Links:LinkedIn: https://www.linkedin.com/in/dareizam Personal Website: https://areizadiego.wordpress.com/ ISS Website: https://www.issworld.com/en US Army Website: https://www.army.mil Shoutouts: SWAM Website: https://www.swam.org/events  It’s Your Ship by Captain D. Michael Abrashoff: https://www.amazon.com/Its-Your-Ship-Management-AnniversaryWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/BqTbedK4cyYFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Ryan Hacker, an experienced facilities professional shares his insights on the importance of building relationships in the field, drawing from his career at UMass Medical School to his current role as Assistant Director of Facilities and Manager of Capital Projects for Worcester Public Schools. The conversation touches on key topics such as supporting client missions, the need for flexibility and adaptability, and overcoming challenges like ageism in the industry. Ryan also discusses his involvement with nonprofit organizations and the Association for Facilities Engineering (AFE). The episode wraps up with a look into Ryan's valuable advice for those aspiring to enter the facilities management profession.Takeaways:Maintain Composure in Crisis: Emphasize the importance of remaining calm and practical during emergencies. This quality is essential for professionals in facilities management to effectively handle unexpected challenges.Customer Service in Facilities Management: Highlight the significance of providing excellent customer service and building strong relationships with clients. This helps in better understanding their needs and fostering a supportive environment.Value of Longevity in Roles: Stress that spending extended time in an organization allows for deeper relationships and better investment in the team's collective goals. Longevity can lead to more profound, trust-based relationships.Overcoming Ageism: Address the challenge young professionals may face due to ageism and the importance of showcasing competence and dedication to gain respect and recognition in the field.Stick to Career Paths but Stay Flexible: Encourage new graduates to pursue their initial career goals while remaining open to opportunities in related fields—such as facilities management—that may offer rewarding experiences and professional growth.Leverage Professional Networks: Recognize the importance of maintaining connections with colleagues, mentors, and peers from educational and professional backgrounds. These networks can provide crucial support and advice throughout one's career.Commitment to Community and Volunteering: Suggest using one’s skills and expertise to support non-profit organizations and community initiatives. Volunteering can be rewarding and help fill critical gaps in expertise for these organizations.Quote of the Show: "Being passionate about the services we provide is at the heart of great customer service. It's been an honor to truly get to know the people we work with and support."Links:LinkedIn: https://www.linkedin.com/in/ryanbhacker/ Website: https://www.worcesterschools.org/ Shoutouts: Worcester Chapter of the Association of Facilities Engineering: https://afe.clubexpress.com/content.aspx?page_id=22&club_id=244299&module_id=188668&sl=1112836376 Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/c2yae6vusQEFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Do you ever struggle to find the right words when communicating in high-pressure situations? Dustin (Dusty) Bussard is a U.S. Navy veteran and current CirCor Aerospace and Defense facilities manager. Dustin shares his experiences working in the Submarine Corp. and how he deals with tough conversations. He also discusses the importance of prioritizing customer needs, the challenges and benefits of CMMS (Computerized Maintenance Management Systems), and the significance of relationship building in both military and civilian roles. Dustin emphasizes honesty in communication, shares personal anecdotes from his Navy career, and offers practical advice on team management, especially in facilities settings. He also talks about the impact of his upbringing in a small town on his work ethic and values.Takeaways:Understand the needs of your customer: Prioritize tasks based on customer needs to address critical issues first and maintain a good relationship while using resources efficiently.Manage priorities within the system: Use a system (e.g., CMMS) to organize and prioritize tasks, ensuring urgent ones are completed promptly and preventing miscommunication.Listen first: Focus on understanding others’ concerns and perspectives to improve responses, solutions, and relationships.Build relationships: Foster positive relationships with your team, management, and vendors to promote smoother operations, cooperation, and easier negotiations.Use CMMS for managing maintenance tasks and priorities: Organize work orders, track preventive maintenance, and manage parts inventory to improve operational efficiency through regular updates.Give your team what they need: Provide necessary resources to employees while managing expectations, ensuring they have the tools to succeed without unnecessary extras.Stay even-keeled: Maintain a calm demeanor in stressful situations to support clear communication, effective decision-making, and team stability.Quote of the Show: “Everything has its place and every place has its thing.” Links:LinkedIn: https://www.linkedin.com/in/dustinbussard/ Website: https://aerospace.circor.com/ Email: Dustin.bussard@circor.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/chAgtdoBK-s Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Jon Crandall, the Founder and Chief Visionary of JC Grounds Management, recently authored the book Snow Removal Solutions for Property Managers. He shares his extensive 20+ years of experience in the landscape and snow removal industry, emphasizing the importance of letting his team work autonomously for better results. The discussion covers the inspiration behind his book, the challenges he faced with imposter syndrome and practical advice for facility managers on selecting snow removal contractors. Jon also touches on his personal journey, including overcoming family hardships and his passion for outdoor activities. Key points include using customer feedback to improve services, ensuring contractors have proper insurance and backup plans, and the significant role passion plays in business success. Takeaways:Passion for Work and Team: Show genuine enthusiasm for your work and colleagues, contributing to success and job satisfaction (e.g., Jon Crandall’s love for snow removal and his team).Personal Health Investment: Take proactive steps for physical well-being, such as losing weight through diet and exercise, especially when transitioning to desk jobs (e.g., Jon Crandall’s health journey).Importance of Insurance: Ensure contractors have appropriate property insurance, especially in high-risk services like snow removal.Value Customer Feedback: Regularly collect and act on customer feedback to improve service quality. Tools like Net Promoter Scores (NPS) can help measure client satisfaction.Early Planning: Use simple tools like Word documents to outline and organize projects, such as writing a book, for better structure and clarity.Liability Awareness: Understand liability limitations in contracts and ensure adequate insurance coverage for risk management, protecting both vendor and client.Operational Independence: Build a business that can operate independently of its owner by setting up efficient systems, processes, and empowering team leadership.Quote of the Show: “Good things come to people who see good in all things.”Links:LinkedIn: https://www.linkedin.com/in/jonathan-crandall/ Website: https://www.jcgrounds.com/ Book Link: https://www.amazon.com/Snow-Removal-Solutions-Property-Managers/Shoutouts:  Mike Michalowicz: https://www.linkedin.com/in/mikemichalowicz/ Dan Sullivan: https://www.linkedin.com/in/dansullivansc/ Strategic Coach: https://www.strategiccoach.com/ Snow and Ice Management Association (SIMA) Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/PcUgoc5HUio Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert sits down with John Bochman, Director of Facilities at Biomed Realty and VP of AFE Chapter 33. John reflects on his career journey, from facility coordinator to director, highlighting the importance of learning from failures, embracing accountability, and prioritizing effective communication. He shares key experiences, such as moving strainers backward and navigating the challenges of managing new projects in San Francisco and Massachusetts. John credits his education at Mass Maritime, the support of his professional network, and his commitment to continuous learning and training as key factors in his growth. He also emphasizes Biomed’s strong communication strategies, training programs, and the critical role of empathy in leadership. The episode underscores the value of organizational trust, teamwork, and personal growth within the facilities management industry. Takeaways:Embrace Failure: Recognize that failures are an essential part of the learning process. Failures teach us how things work and help us improve. Leaders should create an environment where it is safe to fail and learn from those failures.Value Communication: Effective communication is crucial in preventing avoidable problems. Ensure that all team members are on the same page to avoid misunderstandings. Use tools like group texts and emails to keep everyone informed and aligned.Foster Accountability: Encourage accountability within your team. When team members take responsibility for their actions and understand the impact of their work, it drives better performance and innovation.Invest in Training: Continuous training helps in preventing repeated failures. Leaders should focus on both hard skills and leadership development to prepare their teams for future challenges.Understand Different Perspectives: Recognize that not everyone communicates or sees things the same way. Utilize tools like DISC to understand varying communication styles and improve interaction within the team.Promote Empathy: Cultivate empathy within your leadership style. Understanding and valuing your team's emotional experiences fosters a supportive work environment and motivates better performance.Adapt to Change: Change is an opportunity for growth and innovation. Embrace it and encourage your team to see change as a chance to learn and evolve.Quote of the Show: "Failure is acceptable and expected; it’s okay to fail, just not to fail twice." Links:LinkedIn: https://www.linkedin.com/in/john-bochman-5875816b/ Website: https://www.biomedrealty.com/ Shoutouts: Perkins & Will: https://perkinswill.com/ Brendan Greco: https://www.linkedin.com/in/brendan-greco-b71a3857/ Ed McDonald: https://www.linkedin.com/in/edward-mcdonald-36278b232/ The Association of Facilities Engineering (AFE): https://www.afechapter33.org/ Fred Mahoney: https://www.linkedin.com/in/fred-mahoney-96055980/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/39f2DDiKdRUFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this week’s episode of Facility Rockstars, host Jay Culbert interviews Andrew DelPrete, an experienced senior facility manager at Liberty Mutual Insurance and the new president of the Boston chapter of IFMA. Andrew shares insights from his nearly two-decade career in leadership, facilities engineering, and project management, emphasizing the importance of mentorship, hard work, and learning from failures. He highlights the value of maintaining good professional relationships and trust and delves into his background at Massachusetts Maritime Academy. Andrew discusses the significance of stay conversations to enhance team retention and development and his recent accomplishments with IFMA Boston, including a partnership with Massachusetts Maritime Academy to offer tuition waivers. The episode wraps up with advice on engaging with IFMA and furthering careers in facility management. Takeaways:Seek Mentorship: Find a mentor you can trust to provide guidance, fresh perspectives, and remove emotion from challenging situations. Regularly check in with them for insights.Embrace Failure: Understand that failure is a part of growth. Learn from your mistakes quickly and use those lessons to improve continuously.Resourcefulness Counts: Develop the ability to be resourceful, especially in challenging or unexpected situations. Use what you have to create solutions and make things work.Stay Conversations: Regularly check in with team members to address their concerns and remove obstacles before they reach a point of resignation. Prioritize open communication.Understand Your Team's Wishes: Not everyone wants to grow into leadership roles; recognize and respect those who excel in their current positions without pushing them towards unwanted paths.Continuous Learning: Always seek ways to learn and grow. Encourage your team to keep improving their skills and knowledge, and apply what you learn to benefit the team and organization.Don't Burn Bridges: Maintain professionalism and avoid burning bridges. You never know when you might need to work with someone again, and trust is difficult to rebuild once broken.Quote of the Show: “If you shatter that mirror of trust, you can put all the pieces back together, but you’ll still see the cracks.” Links:LinkedIn: https://www.linkedin.com/in/andrew-delprete-a2b5807a/ Company Website: https://jobs.libertymutualgroup.com/ Shoutouts: IFMA Boston: https://ifmaboston.org/ Jack WelchBook: Straight from the GutJohn Maxwell:https://www.linkedin.com/in/officialjohnmaxwell/ Leadership Site:  https://www.maxwellleadership.com/ Jamie McDonald: https://www.linkedin.com/in/james-mcdonald-6b5872153/ https://www.maritime.edu/about/president/senior-staff Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/8U2ny2hT2eU Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews John Menard, the Founder of Trailblaze Bio. John shares his insights on the critical role networking played in launching his new company. He discusses the services offered by Trailblaze Bio, which focuses on providing tailored operational support, vendor management, and real estate solutions for small biotech firms.While acknowledging the importance of operational steps like setting up an LLC or consulting with advisors, he emphasizes that the support and guidance from experienced individuals in one's network are invaluable. He stresses the importance of agility and lean management for early-stage companies. John also reflects on how founding his company has impacted his work-life balance, giving him more time for family while navigating the challenges and rewards of entrepreneurship. Throughout the conversation, he highlights the importance of continuous business development and nurturing reliable connections to ensure long-term growth. Takeaways:Build a Strong Network: Continuously nurture a professional network for guidance, resources, and support. Successful peers offer valuable insights and help navigate business challenges effectively.Prioritize Agility and Lean Management: Make swift, strategic decisions and leverage partnerships to manage non-core functions, ensuring sustainable growth, particularly for small biotech firms.Know Who to Talk To: Identify and consult the right experts for key business functions—whether legal, IT, HR, or specialized areas. Expert advice can streamline processes and improve efficiency.Use On-Demand Services: Employ on-demand services to handle operational tasks without the need for a full in-house department. This cost-effective approach maintains a lean structure while accessing expertise as needed.Engage in Continuous Business Development: Stay proactive in seeking new opportunities, clients, and partnerships through consistent networking and initiating new conversations.Be Resourceful with Budget Constraints: For companies with limited budgets, explore cost-saving options such as used furniture, lab equipment, and shared spaces like incubators, which provide necessary facilities at lower costs.Seek Tailored Solutions: Opt for partners who offer services tailored to your specific needs, ensuring greater efficiency and alignment with your business's unique requirements.Quote of the Show: “You can’t put a value on your network and how important they are to you.” Links:LinkedIn: https://www.linkedin.com/in/john-menard/ Website: https://www.trailblazebio.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/7TfXVmEC_wMFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

With the new year right around the corner, we’re revisiting our very first episode of Facility Rockstars to reflect on our growth as a community and reshare some great insights from Eric D'Orio, CEO of Hansen Aerospace and Managing Director of Niche Industrials at Phenna Group Holdings.In this episode, Eric shares his valuable insights and experiences from the aerospace industry, highlighting key lessons he's learned as a business leader. He discusses the critical role of preventative maintenance and strict compliance standards in their operations, as well as his management style of empowering his team to drive success. Takeaways:Surround yourself with the right people: Having the right team is key to the growth of the business.Empower the management team: Delegating and entrusting your team with responsibilities can foster more effective management of the company.Maintain a constant readiness for audits: Being prepared for audits at all times is critical to pass the tests and maintain industry certifications.Adopt a light touch approach in M&A: Giving the acquired companies some autonomy can help in maintaining their operational effectiveness.Put in place robust inspection processes: Having thorough inspection processes can ensure compliance with various regulations and standards.Be proactive in growing the company: As seen in the rapid global expansion of Eric's companies, taking calculated risks and investing back into the company is crucial for growth.Make good use of resources: Utilizing available resources to the fullest can help in managing production efficiently and ensuring business continuity.Quote of the Show:“Don't overthink things, have the right people around you, and good things will happen.” - Eric D'OrioLinks:LinkedIn: https://www.linkedin.com/in/eric-d-orio-609b1a144 Hansen Aerospace (Website): https://www.hansen1909.com Phenna Group (Website): https://phennagroup.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/11eZX3spGEM

In this special episode of Facility Rockstars, we are celebrating 2024 by revisiting key moments and lessons from esteemed guests in the facilities management industry. The episode highlights insights from local leaders, innovators, and problem-solvers on the importance of building the right team, navigating challenges, simplifying processes, and prioritizing people over numbers. Key themes include feedback, cross-functional collaboration, challenging the status quo, mastering the fundamentals, and making bold career moves. Emphasizing continuous learning, servant leadership, and empowering teams, the episode explores how to create smarter, more efficient, and sustainable workspaces. Takeaways:Prioritize People: Always prioritize your team's well-being and development. Successful facilities management hinges on investing in the right personnel and empowering them to grow and excel in their roles.Keep It Simple: Simplify processes and communications. Overcomplicating tasks and meetings with excessive documentation and technical jargon can lead to confusion. Use clear, concise, and digestible information that everyone can understand and act upon.Focus on Feedback: Actively seek and value genuine feedback. Quality feedback, not just what you want to hear, is essential for making informed decisions and driving continuous improvement within the organization.Network and Collaborate: Build and maintain a strong external network. Engage with professional organizations and peers outside your immediate field to gain new perspectives, share challenges, and discover innovative solutions.Be Solution-Oriented: Surround yourself with individuals you trust and who are capable of solving problems autonomously. Ensure foundational processes are robust to minimize disruptions and allow you to focus on strategic growth and revenue opportunities.Embrace Continuous Learning: Cultivate a desire for constant learning and professional development. Encourage team members to ask questions, challenge the status quo, and continuously seek improvements to established processes.Lead with Servant Leadership: Adopt an operating philosophy that creates conditions for team success. Be attentive to the needs and emotions of your team, and support them as necessary, but avoid micromanagement to foster their creativity and problem-solving abilities.Featured Guests:Dan O’ConnellLinkedIn: https://www.linkedin.com/in/dano495 Website: https://www.alnylam.com Mike AlbanoLinkedIn: https://www.linkedin.com/in/mike-albano-0bb20aa   Website: https://www.emdserono.com/us-en  Diego AreziaLinkedIn: https://www.linkedin.com/in/dareizam Personal Website: https://areizadiego.wordpress.com/ ISS Website: https://www.issworld.com/en US Army Website: https://www.army.mil Richard Regitano Jr. LinkedIn: https://www.linkedin.com/in/rregitano/ Website: https://www.avaloncommunities.com/about-us/ Jeff KaminskiLinkedIn:https://www.linkedin.com/in/jrkaminski/ Website: https://eyepointpharma.com/ Ray ThebergeLinkedIn: https://www.linkedin.com/in/ray-theberge-0374b32/ Website: https://hubofficeinc.com/ Mike Temple LinkedIn: https://www.linkedin.com/in/michael-temple-mba-48ab6759/  Website: https://www.recipharm.com/  Drew ReesLinkedIn: https://www.linkedin.com/in/drew-rees-5368821/ Website: https://www.dutchbros.com/ Matthew TwerdyLinkedIn: https://www.linkedin.com/in/matthew-twerdy-mba-csp-chmm-9661132a/  Website: https://www.collinsaerospace.com/ Paul DonhauserLinkedIn: https://www.linkedin.com/in/pauldonhauser/ Website: https://www.bostonscientific.com/en-US/home.html Salvatore DeFrancoLinkedIn: https://www.linkedin.com/in/salvatoredefranco/ Website: https://bluebean.ai/ Matt AnthonyLinkedIn: https://www.linkedin.com/in/matt-anthony13/ Website: https://bluebean.ai/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/k7zCwgCD2isFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

The week's episode is a continuation of our short-form interviews from our latest Facility Rockstar event. This episode features people from various professionals in the facility management and life sciences industries. They discuss their roles, challenges, favorite aspects of their jobs, and the importance of communication, listening, and relationship-building. The interview also touches on the Facility Rockstars community and its significance in networking and knowledge sharing. Additionally, participants reflect on their career experiences and highlight some important facility/Navy SEAL organizations such as IFMA Boston and Swim With A Mission (SWAM). Takeaways:Prioritize Listening: Engage employees by actively listening to their concerns and ideas, fostering a culture of respect and understanding, and ensuring communication is a two-way street, paying attention to both spoken and unspoken messages.Emphasize Clear Communication: Communicate regularly, with transparent goals and feedback, keeping everyone on the same page and being receptive to input while communicating vision and expectations clearly.Build Strong Relationships: Develop professional and personal relationships within the team, understand individual goals and challenges, and create a cohesive, supportive work environment.Focus on Mentoring and Development: Invest in team members' growth through mentorship and learning opportunities, provide guidance, support, and advancement options, and build loyalty while reducing turnover through skill development.Plan for Resources and Succession: Manage resources effectively, plan for future leadership needs, identify potential leaders and prepare them for future roles, and regularly assess skills and resource needs to avoid leadership gaps.Engage Through Dialogue: Hold regular, meaningful conversations to uncover motivations and challenges, ask questions, encourage open dialogue, and use insights to provide better support and guidance.Build Confidence and Resilience: Demonstrate confidence and resilience to inspire your team, lead with a positive mindset, even in challenging situations, and instill confidence in the team's abilities to tackle obstacles and achieve goals.Links:Kaloutas LinkedIn: https://www.linkedin.com/company/kaloutas/ Kaloutas Website: https://www.kaloutas.com/ Facility Rockstars LinkedIn: https://www.linkedin.com/company/facility-rockstars/ Featured Guests: Ted Kyranos :https://www.linkedin.com/in/theodore-ted-kyranos-84052732/ Curtis Moulton: https://www.linkedin.com/in/curtis-moulton-ii-01a1b169/ Elizabeth IversonDan O’Connell: https://www.linkedin.com/in/dano495/ Mike Rich: https://www.linkedin.com/in/michael-rich-cfm-00b06b19a/ Frank Plati: https://www.linkedin.com/in/frank-plati/ Mike Albano: https://www.linkedin.com/in/michael-albano-575b441aa/ Andrew DelPrete: https://www.linkedin.com/in/andrew-delprete-a2b5807a/ Ray Theberge: https://www.linkedin.com/in/ray-theberge-0374b32/ Paul Donhauser: https://www.linkedin.com/in/pauldonhauser/ Sal DeFranco: https://www.linkedin.com/in/salvatoredefranco/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/w8iu92pwYVMFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

This week's special episode highlights interviews with Kaloutas and Avalon Bay employees. Jim Kaloutas shares his passion for his work and his career journey. Sam Luna and Justin Bendzewicz discuss their roles and responsibilities as project managers, while Lauren List, Jim's executive assistant, highlights the dynamic aspects of her position. Professionals such as Chris Fender, Tim Scarpa, Ryan Clark, and Peter Erdös provide insights into project management and maintenance operations across various properties. Rich Regitano talks about engineering challenges and the concept of "placemaking" in community building. The conversation also touches on personal preferences in Boston sports, with favorite teams including the Celtics, Bruins, Patriots, and Red Sox. The transcript concludes with reflections on the supportive nature of the Facility Rockstars community and excitement about future opportunities. Takeaways:Value Your Team: Having a network of competent people is essential for achieving goals and managing day-to-day operations effectively.Emphasize Organization: Organization in project management is crucial for meeting client expectations and ensuring smooth operations.Foster a Positive Culture: A supportive company culture can enhance job satisfaction, productivity, and workforce motivation.Embrace Change: Leaders should embrace change, as adaptability drives innovation and continuous improvement.Encourage Continuous Learning: Providing professional development and learning opportunities helps keep teams engaged and prepared for challenges.Prioritize Clear Communication: Clear communication is key to setting expectations and ensuring everyone is aligned in their roles.Network and Share Experiences: Networking and sharing experiences lead to collaborative opportunities and mutual learning.Links:Kaloutas LinkedIn: https://www.linkedin.com/company/kaloutas/ Kaloutas Website: https://www.kaloutas.com/ Avalon Bay Communities LinkedIn: https://www.linkedin.com/company/avalonbay-communities/ Avalon Bay Communities Website: https://www.avaloncommunities.com/ Featured Guests: Jim Kaloutas: https://www.linkedin.com/in/jim-kaloutas-731a3910/ Chris Fender: https://www.linkedin.com/in/chris-fender-a8b3517a/ Sam Luna: https://www.linkedin.com/in/samuel-luna-089687222/ Justin Bendzewicz: https://www.linkedin.com/in/justin-bendzewicz-b75b934/ Lauren List: https://www.linkedin.com/in/lauren-list-89558a38/ Tim Scrapa: https://www.linkedin.com/in/tim-scarpa-45956841/Ryan ClarkPeter Edros: https://www.linkedin.com/in/peter-erdos-8a713a21/ Rich Regitano: https://www.linkedin.com/in/rregitano/ Olivia (Avalon Bay) Stephen McGordyWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/Fcwdr-TaSYUFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews Kim Dougherty, an experienced operations professional. She shares her insights into the use of integrated ticketing systems in operations and facilities management. Kim discusses the challenges of working in environments where ticketing systems are siloed across different departments like IT, HR, and lab groups. She emphasizes the importance of having interconnected systems to improve efficiency and data accuracy. The conversation also covers the significance of asking the right questions when selecting a system, ensuring it captures all necessary data and the benefits of making these systems user-friendly and accessible. Kim concludes with advice on gaining buy-in from senior leadership and the importance of having confidence in your professional knowledge. Takeaways:Utilize centralized ticketing systems: Implement a unified ticketing system across departments (IT, facilities, HR, lab groups) to improve communication, reduce silos, and streamline asset tracking.Ensure system interoperability: Choose systems that integrate seamlessly with existing infrastructure to ensure consistent and accessible data across departments, reducing redundancies and inefficiencies.Emphasize data-driven decisions: Use accurate records of asset age, condition, and utilization to justify budgeting and procurement decisions.Facilitate user-friendly processes: Simplify system use with mobile apps, QR codes, and single sign-on features to encourage regular adoption.Promote and reward system adoption: Use incentives (e.g., company swag) and ongoing training (e.g., videos, PowerPoint presentations) to encourage adoption.Engage senior leadership for buy-in: Secure commitment from senior management to enforce system use and drive accountability.Optimize the onboarding process: Integrate system training into new hires’ onboarding to ensure effective use from day one.Quote of the Show: "I just have to have faith that I don't need to question myself. I've been there, I've done that. I just need to be confident in what I know and who I am."Links:LinkedIn: https://www.linkedin.com/in/kimberly-dougherty-190b686/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/barL2EfHimwFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this week's episode of Facility Rockstars, host Jay Culbert interviews Pete Damiano, Vice President of Facilities and Engineering at Breakthrough Properties. They discuss the importance of effective communication and understanding different communication styles in both professional and personal contexts. Pete emphasizes the generational differences in communication methods and the significance of adapting to these variations. He shares his experiences and best practices for improving communication within teams and across different functions. The conversation also covers strategies for addressing the industry's shortage of skilled labor, highlighting the use of hybrid models with third-party engineering firms and in-house workforce. Pete reflects on his background, including his education at Mass Maritime Academy, and the valuable network and community it provides.  Takeaways:Effective Communication is Key: Emphasize the importance of understanding and adapting to different communication styles within your team and organization to improve day-to-day interactions and overall productivity.Address Communication Breakdowns Directly: When communication issues arise, tackle them head-on. Encourage your team to discuss mishaps openly and find ways to improve moving forward to avoid future miscommunications.Lead by Example: Demonstrate the communication standards you expect from your team. Show them how effective communication is done, and provide guidance in critical situations to reinforce these practices.Empower Your Team: Make sure your team feels comfortable communicating across different functions and departments. Encourage them to reach out directly to relevant parties to solve issues, which increases efficiency and builds confidence.Make Face-to-Face Interactions Count: Follow up face-to-face meetings with written communication (emails) to ensure clarity and retain a record of what was discussed. This helps reinforce understanding and provides a reference point.Innovate for Efficiency: Implement innovative solutions, like the SmartStack system mentioned, to reduce operational costs and improve efficiency. Stay open to adopting new technologies that can offer significant returns on investment.Network and Leverage Connections: Utilize trade groups and professional networks to connect with others in your industry. This can open up opportunities for collaboration and knowledge sharing, enhancing your team's capabilities and your personal growth as a leader.Quote of the Show:“If you expect a certain level or type of communication from your team, lead by example and show them how it’s done.”  Links:LinkedIn: https://www.linkedin.com/in/peter-damiano/ Website: https://www.btprop.com/ Shoutouts: IFMA: https://www.ifma.org/BOMA: https://www.boma.org/ AEE: https://www.aeecenter.org/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/csJJOLCDTvEFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com