All Episodes

In this episode of Facility Rockstars, host Jay Culbert interviews Kevin Blacker, the Director of Operations at Alta Material Handling. Kevin shares his expert insights on the critical aspects of forklift management, emphasizing the importance of safety, maintenance, and uptime. Kevin explains that proper operator training is crucial for safety and suggests that facilities implement regular maintenance schedules. Kevin also discusses modern advancements in forklift technology, including LiDAR systems and automated guided vehicles. Additionally, he touches on the importance of maintaining clean and debris-free facilities to ensure operational efficiency.  Takeaways: Safety, Maintenance, and Uptime: These are critical components for every facility professional operating forklifts. Ensuring these three aspects can significantly reduce downtime and increase overall operational efficiency.The Importance of Having a Trained Operator: Proper training and certification of forklift operators are paramount. A trained operator is more likely to handle the equipment safely and according to regulations, reducing the risk of accidents.Maintenance Schedule: Adhering to a strict maintenance schedule, including daily checklists and periodic inspections, is essential. Consistent maintenance helps in identifying potential issues before they become major problems, ensuring the equipment remains operational.Facility Maintenance: Maintaining the facility itself, such as keeping aisles clear and floors free of debris, directly impacts the performance and longevity of forklifts. A clean environment minimizes the risk of damage to the equipment and enhances safety.Dusty Environments: For facilities that are particularly dusty, extra care must be taken with electric forklifts. Keeping vents and other components clean is crucial to prevent malfunctions and ensure proper functioning.Equipment Safety: Perimeter and zone lights are additions that enhance safety by projecting lights to create safety zones around forklifts. This visual deterrent can help prevent accidents, especially in noisy environments where auditory signals might be missed.Adaptability to Facility Needs: The type of equipment best suited for a facility depends on various factors, including aisle size, load types, and specific operational needs. Facilities must choose forklifts that are adaptable to their unique environments to optimize performance.Quote of the Show:"If I had entered this industry earlier and experienced the growth I've seen over the last 10 years, I would have started sooner. It might sound crazy, but while I don't live and die for forklifts, I truly enjoy what I do.”Links:Website: https://materialhandling.altg.comResources: https://materialhandling.altg.com/parts-and-services/training/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/MBAX4hYeCks Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, we delve into the insights of John Menard, a seasoned entrepreneur renowned for his prowess in scaling companies. Currently spearheading Trailblaze Bio, John shares invaluable advice on leveraging networking opportunities for career advancement. Emphasizing the importance of every conversation, he reveals practical strategies such as flagged emails and consistent follow-ups to nurture professional relationships. John elucidates on managing operations within small biotech firms, stressing the need for agility and lean management amid financial constraints and rapid expansion. His expertise extends to cultivating reliable vendor partnerships and making strategic real estate decisions pivotal for early-stage ventures. Moreover, John underscores the equilibrium between work and personal life, advocating for outsourcing non-core functions to ensure sustainable growth. Join us as we explore John Menard's blueprint for navigating the dynamic landscape of biotech startups.Takeaways:Never Turn Down a Conversation: Emphasize the importance of engaging with people who reach out to you, as these connections can prove valuable in both your career and personal life. Every interaction, no matter how small, can potentially lead to new opportunities, collaborations, or insights that may not be immediately apparent.Structured Networking Routine: Discuss a disciplined approach to networking, which involves flagging non-urgent messages and setting aside dedicated time each week to follow up on networking opportunities. Stress the significance of maintaining a consistent and structured networking routine to nurture relationships and stay connected within the professional community.Agility and Lean Operations in Startups: Highlight the necessity of being agile and maintaining lean operations in small biotech companies. Emphasize the importance of efficiently managing resources, optimizing processes, and adapting quickly to changes in order to scale up the business rapidly while minimizing unnecessary expenditures.Building Trusted Vendor Relationships: Emphasize the critical nature of cultivating long-term, reliable relationships with vendors. This involves not only ensuring timely payments but also creating a supportive environment where vendors feel valued and motivated to deliver high-quality services consistently. Building trust with vendors can significantly enhance operational efficiency and overall business performance.Managing Work-Life Balance: Share insights into achieving a healthy work-life balance. Stress the importance of unplugging from work, dedicating time to hobbies and family, and prioritizing personal well-being. By maintaining a balanced lifestyle, individuals can recharge mentally and physically, leading to improved productivity and creativity in their professional endeavors.Pitfalls in Real Estate Obligations: Advise startups to approach real estate decisions cautiously, particularly in the early stages of growth. Suggest avoiding committing substantial resources to long-term real estate obligations and instead exploring flexible alternatives like incubator spaces. This approach allows startups to remain financially nimble and adapt their physical workspace according to evolving business needs.Outsourcing Non-Core Functions: Introduce the concept of outsourcing non-core business functions to specialized service providers. Explain how leveraging on-demand services for tasks such as IT, HR, and finance can reduce overhead costs, access specialized expertise, and scale operations more efficiently. This strategic outsourcing enables startups to focus their internal resources on core business activities critical to achieving their mission and growth objectives.Quote of the Show:“Never turn down a conversation. Making those connections with people, that's always the most important thing.Links:LinkedIn: https://www.linkedin.com/in/john-menard/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode of Facility Rockstars, host Jay Culbert interviews Rich Regitano, Vice President of Engineering at AvalonBay Communities. With over two decades of experience in real estate, Rich shares his insights on the challenges of obtaining quality feedback and the importance of effective communication. He discusses the nuances of conducting surveys, creating training programs tailored to the needs of the team, and his innovative approach to 'just-in-time' training. Rich emphasizes the significance of building rapport and asking the right questions to get genuine feedback. He also sheds light on managing a vast portfolio of properties and ensuring seamless operations across different locations. Rich's approach to leadership is collaborative, always aiming for continuous improvement and prioritizing safety. He closes with reflections on past decisions and personal advice for upcoming leaders, underlining the importance of taking calculated risks and trusting one's instincts. Takeaways:Invest in Getting Quality Feedback: Ensure you’re diligent in collecting feedback from multiple sources rather than relying on surface-level responses. Quality feedback requires thoughtful questions that elicit meaningful insights. Remember, understanding what people need to hear, not just what they want to hear, makes all the difference.Build a Rapport with People to Get Honest Feedback: Before diving into questioning, spend time building a rapport with your team or stakeholders. People are more likely to provide genuine and honest feedback when they feel comfortable and understood. This trust-building process ultimately results in more accurate insights and productive discussions.Use Varied Methods of Training: Not everyone learns the same way, so offer different modes of training to accommodate diverse learning styles. Whether it's in-person sessions, mobile-first videos, or quick reference guides, ensuring accessibility to resources enhances learning efficiency. Always think about your team’s success when designing training programs.Flip the Script on Training: Implement 'just-in-time' training that provides quick, concise tutorials available on-demand, especially when tasks aren't performed regularly. Supplement comprehensive training sessions with short, focused videos to refresh memory in real-time. This approach caters to the need for timely information, helping your team perform tasks accurately when needed.Importance of Safety Protocols: Prioritize safety by establishing recurring safety meetings, protocols, and practical demonstrations. Ensuring everyone on your team understands and follows safety guidelines guarantees they can work efficiently and return home safely. A strong safety culture not only protects your team but also enhances overall productivity.Jeff Bezos's One-Way vs Two-Way Door Decisions: Distinguish between one-way (irreversible) and two-way (reversible) decisions to move faster in a competitive environment. Encourage your team to make and learn from two-way decisions, where they can pivot easily if necessary. This approach empowers innovation and efficiency while reducing the paralysis from overanalysis.New Communication Techniques: Streamline communication by consolidating key information into predictable, periodic updates such as weekly emails or monthly newsletters. This ensures your team stays informed without becoming overwhelmed by constant messages. Effective communication requires a balance between frequency and clarity to maintain engagement and productivity.Quote of the Show:"Safety is paramount for us; it's the most important thing. Ensuring that every individual who comes to work today can return safely home to their family is our top priority."Links:LinkedIn: https://www.linkedin.com/in/rregitano/ Website: https://www.avaloncommunities.com/about-us/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://www.youtube.com/playlist?list=PLmLbhPqlPpRGZR4gRsSN7WZnZVnpH36x_ Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Today's special guest is Yianni T. Manolakos, President and Owner of Quick Manufacturing Co. Yianni discusses his journey and shares key strategies that have enabled his company to enhance productivity and shorten turnaround times with high-precision manufacturing solutions. He also explores best practices for team building, the importance of a clean and organized work environment, and the advantages of using standardized machinery. Discover the communication protocols that keep operations seamless and how Quick Manufacturing Co. navigates ISO certification and lean manufacturing principles. Gain insights into maintaining high-quality standards and managing customer expectations across various industries, including energy, defense, and robotics. Stay tuned for valuable lessons on continuous improvement and effective leadership.Takeaways:The importance of having a highly skilled and motivated team cannot be understated. Your business can only grow and thrive with the right people in place. Invest in finding and retaining quality employees through word-of-mouth recommendations and maintaining a positive work environment.Operating within an ISO 9001 and lean manufacturing framework promotes continuous improvement and high standards. Regular audits and renewal processes ensure that you stay on top of quality and efficiency.Standardizing machinery from a single manufacturer can significantly reduce the learning curve and maintenance challenges. It also ensures consistency in operations and ease of training for new hires.Keeping a small, reliable group of suppliers allows for better communication and stronger relationships. This approach can lead to more efficient and trustworthy supply chains.Implementing automation where possible, such as lights-out manufacturing, can increase efficiency and decrease downtime. Even if a machine stops due to an issue, the integrated alert systems can notify you promptly to address the problem.Open and honest communication with your team, clients, and suppliers is essential. Encouraging a culture where issues can be discussed openly will lead to quicker resolutions and better teamwork.Quote of the Show:“Keep up to date with technology, keep them motivated, clean and organized facility. So they have a motivation to stay on.” - Yianni T. ManolakosLinks:LinkedIn: https://www.linkedin.com/in/yianni-t-manolakos-86b770106 Company website: https://quickmanufacturing.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/ASSnbgp5w-M Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Today's special guest is Thomas LeBlond, Manager of Safety at Eversource Energy. With over 35 years of experience, Thomas brings a wealth of knowledge in environmental health and safety management, facility operations, and energy management. He highlights the importance of working with skilled professionals, building competitive teams, and keeping safety protocols simple and effective. Thomas also emphasizes the relational aspect of safety management, the necessity of proactive communication, and the significance of handling all safety incidents with equal rigor. Stay tuned for actionable insights and best practices in safety and facility management. Takeaways:Surround yourself with talented individuals. As a facility manager and leader, it’s crucial to build a team with strong technical skills, good communication, and the ability to perform consistently. Hiring the right people can significantly contribute to your success.Experience is a good trainer and facility professionals should leverage their day-to-day experiences to learn and grow. Real-world challenges provide invaluable lessons that can’t be acquired through theoretical knowledge alone.Keeping things simple is key to understanding and communicating effectively. Such as simplifying processes and creating easily digestible information aids in better comprehension and execution, both for your team and the stakeholders.Relationships and partnerships are fundamental. Building these connections at all levels allows for open communication, helps set clear expectations, and ensures mutual understanding and support.Communication should be straightforward and transparent. Whether it's routine updates, critical information, or bad news, timely and clear communication can help you manage expectations and solve problems more efficiently.Bad news doesn’t get better with time. Addressing issues promptly prevents them from escalating and helps maintain trust within your team. It’s essential to discuss problems openly and work towards quick resolutions.Showing genuine care for your team members’ well-being is crucial. Being present in the field, understanding their challenges, and working proactively to ensure their safety creates a culture of trust and cooperation.Quote of the Show:“Bad news is not going to get better with time.” - Thomas LeBlondLinks:LinkedIn: https://www.linkedin.com/in/thomas-leblond-b1124411 Company website: https://www.eversource.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/FPLSkAb_sqg Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Today’s guest is an inspiring leader with an incredible career path, going from the Colombian Navy to one of the largest global PR firms to now managing top-notch facilities in Massachusetts. Diego Areiza is a Facilities Manager at ISS and a Maintenance Management Specialist in the US Army. Diego joins Host Jay Culbert for a fantastic conversation about how to manage the people-first nature of facility management, what technological solutions make a real positive impact on your day-to-day operations, and what facilities leaders need to know in order to succeed with the changing workforce. Takeaways:Put people first. The success of any operation hinges on the team. Support, empower, and trust your people to do their best work.Empower through delegation. Find the right people for the job, then step back and allow them the space to innovate and execute.Embrace failure as a learning opportunity. Mistakes are inevitable but learning from them is where growth happens for you and your team.Maintain open lines of communication with your team and others. Weekly or bi-weekly meetings with clients and vendors can streamline operations and foster better partnerships.Use technology to enhance operations. Whether it's a CMMS for maintenance management or CRM systems for client relations, technology can greatly assist in productivity.Treat leadership as a continuous learning journey. Reflect on your actions, seek improvement, and stay humble.Develop a clear succession plan. This ensures that the team can continue to operate effectively, even in your absence.Focus on clear goals and expectations, but allow your team the autonomy to achieve these in their own way. This can lead to innovation and more effective solutions.Always be recruiting. Networking and keeping a talent pool is crucial for quickly filling roles with the right people.Lead with empathy. Understanding and respecting each team member's unique challenges and contributions can create a more cohesive and motivated team.Quote of the Show:“Leadership is a science and it's something you need to study.” - Diego AreizaLinks:LinkedIn: https://www.linkedin.com/in/dareizam Personal Website: https://areizadiego.wordpress.com/ ISS Website: https://www.issworld.com/en US Army Website: https://www.army.mil Shoutouts: Maximo: https://www.ibm.com/products/maximo Salesforce: https://www.salesforce.com/ Admiral Rodolfo AmayaWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com  

Our distinguished guest for today is Glenn Gould, the Vice President of Sales & Marketing at TC Control Group. With a wealth of experience in marketing, sales, and business development, Glenn shares invaluable insights gained throughout his career. He emphasizes the importance of nurturing the next generation of facility managers and discusses the role of organizations like IFMA and BOMA in professional growth and networking. Glenn also stresses the significance of embracing technology and open protocol systems in facilities management. Additionally, he highlights the importance of fostering internal relationships within organizations, particularly with finance and capital planning teams, to ensure smooth operations and expenditures. Beyond his professional expertise, Glenn shares his passion for mechanical objects such as watches, cars, and tractors, and offers advice for career growth, providing a holistic perspective on the challenges and opportunities in facilities management. Takeaways:Leaders should actively engage in discussions and initiatives that highlight the importance of facility management, emphasizing the need for continuous promotion and recognition of the field to attract the next generation of talent.Joining and actively participating in industry associations like IFMA and BOMA can provide invaluable networking, education, and advocacy opportunities that can empower facility professionals and enhance the industry's overall strength.Prioritize learning about one specific area of pain in your operations. Investing time into understanding and solving a particular issue can bring immense long-term benefits and drive operational efficiency.Cultivating a network of supportive relationships within the industry can foster a culture of accountability and collaboration. Sharing experiences and challenges with peers can lead to innovative solutions and stronger community ties.Leaders have an opportunity to influence the future of facilities management by contributing resources, knowledge, and experiences to technical and vocational education programs. This not only supports the growth of the field but also bridges the gap between academic learning and practical application.Developing strong connections within your organization, especially with finance and capital planning departments, can facilitate smoother project approvals and budget allocations. Understanding each other's needs and constraints can lead to more effective and strategic financial planning.Encouraging a culture that is open to taking calculated risks can lead to discovery and innovation. Leaders should motivate their teams to explore new avenues, challenge the status quo, and embrace changes that could yield significant benefits for their facilities and their careers.Quote of the Show:“Create that cultural accountability and stick to it.” - Glenn Gould“Understand your goals, create a plan, and stick to the plan.” - Glenn Gould“It's a team that gets something done. It's rarely one person that actually executes on a successful plan.” - Glenn GouldLinks:LinkedIn: https://www.linkedin.com/in/glenn-gould-45b19b55 TC Control Group Website: https://www.tccontrols.com Gould Consulting Website: https://consultgould.wixsite.com/gould-consulting Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/HacG7PgkkNU Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

In this episode, we're joined by Michael Rich, the Senior Manager overseeing Facilities & Lab Infrastructure at Cerevel Therapeutics. Michael offers profound insights into the pivotal role of communication within facility management, particularly within the intricate environments of labs where factors like sound and airflow are paramount. He charts his professional journey, moving from a technician to a senior managerial position, underlining the shift from hands-on duties to strategic leadership and engagement with diverse stakeholders. Michael and host Jay Culbert explore the nuances of overseeing crucial infrastructure in a neurological research environment, addressing aspects like inspections, audits, and the meticulous preparation and documentation essential for operational readiness. Furthermore, Michael shares personal anecdotes, including his transition from semi-professional football to facility management, fostering Huskies, and balancing a professional life with a big family. Stay tuned for valuable lessons on management, communication, and the importance of being prepared for any scenario. Takeaways:Prioritize communication as a central skill in facility management to ensure operations are seamless and teams are well-informed.Utilize shared calendars and views for effective scheduling and coordination among different teams, especially in environments where work impacts multiple areas, like labs and animal facilities.Embrace the use of project management tools, such as CMMS (Computerized Maintenance Management System), to streamline workload and reduce reliance on less formal systems.Prepare for inspections and audits by creating comprehensive binders and conducting practice runs to ensure your team is always audit-ready.Recognize the value of direct experience in your field when hiring. Seek candidates with specific environment experience for more effective integration into specialized settings.Focus on building and sustaining a strong team culture. This can enhance retention, facilitate a sense of belonging, and ensure the team works well together.Acknowledge and adapt to the varied communication preferences of your team and external partners. Whether it’s through email, face-to-face meetings, or phone calls, understanding and accommodating these preferences make communication more effective.Quote of the Show:“More communication is better than less.” - Michael RichLinks:LinkedIn: https://www.linkedin.com/in/michael-rich-cfm-00b06b19a Company website: https://www.cerevel.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/KsfRi8eTZL0 Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Today, we're excited to introduce Douglas Stokken, the Director of Business Development & Projects at SPACE Buildings Corporation. Established in 1967, SPACE Buildings is a top provider of pre-engineered metal building systems in New England, specializing in Commercial and Industrial projects. They offer comprehensive services from design to maintenance, with expertise in sectors like warehousing, logistics, aviation, and technology. What distinguishes SPACE Buildings is their focus on vertical integration and commitment to client satisfaction.With his extensive experience in project management, business development, and facilities management, Doug shares his journey from an entry position to a leadership role within his company, emphasizing the importance of continuous learning, adaptability, and effective networking. He discusses the significance of listening for leadership, the value of taking on challenging projects to foster growth, and how building strong networks and making strategic introductions can have a lasting impact on business success. Doug also touches on his company's specialization in metal buildings, how this niche market evolved from protecting oil rigs to becoming a versatile construction solution, and the benefits it offers to various industries. Moreover, Doug delves into his personal philosophy of helping others and how it informs his professional approach, enhancing client relationships and creating opportunities for mentorship and collaboration. Takeaways:Adopting a mindset of perpetual learning and adaptability is crucial. Every project and collaboration offers a unique scenario and learning opportunity. Embrace these experiences to expand your knowledge and skill set.Effective delegation within your facilities team can enhance efficiency and clarity. Assign responsibilities based on skills and timelines. This structured approach helps ensure that everyone knows their roles, improving project execution.Listening is foundational to understanding the needs of your team and clients. Listening to all stakeholders, from iron workers to engineers, not only accelerates problem-solving but also fosters a collaborative work environment.Building a plan with contributions from every team member can lead to more innovative and comprehensive solutions. Encourage an inclusive environment where everyone, regardless of their position, feels valued and heard. This approach can significantly impact your team's effectiveness.Regularly auditing and reviewing processes, such as safety protocols and maintenance schedules, is a best practice. This systematic review ensures that your facility's operations are up-to-date, minimizing risks and optimizing performance.Building a broad network can be invaluable, as it allows for easier problem-solving through collaboration. Networking and being open to helping others, even beyond business interests not only solves problems but also builds lasting relationships.Quotes of the Show:“No matter where you sit within the hierarchy of any company, everybody's got to come together. That's how you get velocity.” - Douglas Stokken“Every time you think you've got it solved, you haven't. You always have something left to learn or a nuance of that facet. Always have to be open, always have to be learning.” - Douglas Stokken“We grind on it every day. We hustle on it every day. We make it happen.” - Douglas Stokken“We treat others how we want to be treated and we get a lot of work because we employ those principles.” - Douglas Stokken“Take on something you might not typically do as long as it meets the company's vision and purposes. Take on the hard tasks and do them because that's going to help you grow and evolve.” - Douglas Stokken“Take a challenge, go for it, and really apply what you and your company can do.” - Douglas Stokken“We go above and beyond and give that absolute highest level of client care.” - Douglas Stokken“Experience is one of the greatest teachers.” - Douglas StokkenLinks:LinkedIn: https://www.linkedin.com/in/douglas-stokken-965b476 Website: https://spacebldgs.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/MiIP7l-7pKU Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Our special guest today is Michael Zechello, the Manager of Facilities Engineering at MathWorks. With nearly three decades in facility management, Zechello shares his journey from a construction superintendent to a key player in maintaining the infrastructure of critical facilities. He emphasizes the importance of hiring the right staff and creating a supportive team environment. Zechello discusses MathWorks' comprehensive hiring process, the value of a 'buddy system' for new hires, and the company's unique offerings, including free meals and state-of-the-art gym facilities, which contribute to a positive work culture. Challenges like finding qualified HVAC technicians are also addressed. Moreover, Zechello highlights the significance of vendor relationships through quarterly business reviews, offering insights into the collaborative efforts that ensure facility excellence. This episode not only explores best practices in facility management but also underscores the importance of team dynamics and vendor partnerships in creating a successful operational environment. Takeaways:Ensuring you have a competent and trustworthy team is crucial. Invest time in hiring processes that include thorough background checks and interviews. A good team can significantly enhance facility operations and lead to smoother management.Emphasize a rigorous hiring process that may include phone screenings, comprehensive day-long interviews, and interactions with various team members. This ensures candidates are not only technically fit but also align well with the company culture.To facilitate smoother integration and foster a supportive work environment, pair new employees with experienced staff. This can help newcomers navigate the company culture and systems more effectively while promoting camaraderie.Adopting a high standard, akin to a five-star hotel, for the cleanliness and maintenance of your facilities can create a positive impression on clients and a pleasant work environment for employees. Regular maintenance and refresh projects are key.Utilize professional networks like LinkedIn to find potential candidates. This platform can broaden your reach and help you connect with individuals who possess the specific skills and experience your facility management team needs.Offer amenities that support a healthy lifestyle, such as providing healthy food options and access to a fitness center. This not only benefits the physical well-being of your staff but also contributes to a positive and productive work environment.Establishing and maintaining professional relationships can be incredibly beneficial. Whether it's through industry associations like IFMA or past work connections, networking can lead to fruitful partnerships, vendor recommendations, and recruitment opportunities.Quote of the Show:“Our most important customer is our staff.” - Mike ZechelloLinks:LinkedIn: https://www.linkedin.com/in/michael-zechello-8344a5bb Website: https://www.mathworks.com IFMA Boston (Website): https://ifmaboston.org Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/sL0PkocP4WoFacility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Today, we are thrilled to have Gabriel Budds, Construction Site Operations Manager at Fluor Corporation, as our esteemed guest. Gabriel shares valuable insights on the importance of nurturing strong relationships, fostering leadership skills, and maximizing project efficiency. He also delves into his approach to project management, effective communication, compliance, and safety within large facilities, highlighting the innovative strategies he utilizes to uphold operational excellence.Beyond his professional endeavors, Gabriel also reveals the creative process behind his passion project, Budds Burner. This venture involves crafting custom hot sauces, offering a glimpse into his journey from cultivating ingredients to developing distinct flavors. Takeaways:Building strong relationships within the facility is vital. Start with a friendly approach to get to know the people you work with. This foundation allows you to rely on others for input, support, and collaboration, making the work environment more conducive and effective. Anticipate potential project roadblocks and constraints early on. Proactively thinking about what could go wrong and discussing potential issues with your team allows for smoother project execution and minimizes surprises. Understand that while having a plan is crucial, being adaptable to changes is equally important. Facilities management often involves unexpected challenges, requiring a flexible approach to project planning and execution. Regularly update and inform your team and stakeholders about ongoing and upcoming projects. Utilize various communication tools to ensure everyone is on the same page, reducing the chances of surprises and misunderstandings. Maintain compliance with internal and external safety, quality, and construction standards. Prepare for audits by ensuring all documents, licenses, and inspections are in order, showcasing your commitment to safety and quality.Work in close collaboration with your team and other departments to complement each other’s efforts. Sharing insights and collaborating on problem-solving can improve overall project outcomes and compliance. Stay open to learning and adopting new methodologies, such as lean construction, to improve your processes. Actively seeking improvement and being willing to adapt to new practices demonstrates leadership and dedication to excellence.Quote of the Show:“You need to foster and rely on the relationships you have with the people inside the facility.” - Gabriel BuddsLinks:LinkedIn: https://www.linkedin.com/in/gabrielbudds Fluor Corporation (Website): https://www.fluor.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/Ty4UeKR13Z0Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Today, we're joined by John Gancarz, Facilities Manager at L3Harris Technologies, who brings a wealth of experience in manufacturing and facilities management to the table. John underscores the pivotal role of clear documentation, like a Statement of Work (SOW), in facilitating successful project coordination among management, clients, and maintenance teams.John stresses the importance of ongoing communication, financial planning, and adherence to regulations, including local agency protocols and safety measures. He also reflects on the significance of consistency in building trust, leveraging experience, and embracing the lessons learned from setbacks.Furthermore, John shares personal anecdotes about his transition from rural life to the realm of facilities management, shedding light on his mechanical prowess and love for snowmobiling. This episode offers invaluable insights into project management, contractor dealings, and upholding safety standards, showcasing John's adeptness at overcoming obstacles and attaining objectives within facility management. Takeaways:Always draft a clear Statement of Work (SOW) for each project, defining the scope, objectives, and expectations. This document is crucial for ensuring mutual understanding and agreement between all parties involved, including customers and contractors. Before initiating any project, organize a preliminary meeting with all solicited contractors. This fosters collaboration, brings up pertinent questions early, and ensures everyone is aligned on the project’s goals and requirements. Use collaboration tools like Teams or SharePoint to centralize communication, share data, and keep project files accessible to all stakeholders. This aids in keeping everyone on the same page and streamlines project management. Maintain open and clear communication with both internal teams and external partners. Regular updates and dialogue help in managing expectations and preempting potential challenges. Ensure thorough and consistent documentation throughout the project lifecycle. Keep detailed records of project plans, changes, and progress reports. This practice is vital for tracking the project’s evolution and resolving disputes or confusion. Implement a systematic approach to preventive maintenance. Regular checks and maintenance of equipment and facilities minimize the risk of unexpected breakdowns and ensure compliance with safety regulations. Build trust with teams and partners through consistent and transparent practices. Trust is the foundation of successful collaboration and project execution. Demonstrating reliability in your processes and communication strengthens relationships and fosters a positive work environment.Quote of the Show:“I can tell you wrong from right, but experience is your best teacher.” - John GancarzLinks:LinkedIn: https://www.linkedin.com/in/john-gancarz-44ba0747 L3Harris Technologies Website: https://www.l3harris.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/EzEAgK4cYXIFacility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Our special guest today is Shane Verity, he’s a Plant Engineer at Albany International Corp. With over a decade of experience in facilities management, including pharmaceutical and aerospace manufacturing environments, Shane shares his journey, insights, and lessons learned in adapting to the unpredictable nature of facilities management. He emphasizes the importance of agility, adaptability, and the ability to pivot in response to changes, a mindset fostered from a young age through various influences, including his grandfather and a driver’s ed instructor. The discussion covers best practices for facility management, including the critical role of organization, robust file structuring, regular preventive maintenance, and the necessity of understanding and complying with regulatory requirements. Additionally, Shane highlights the value of continuous learning, leveraging technology, and the significance of communication strategies tailored to different audiences to ensure the smooth operation and management of facilities. Through anecdotes and examples, such as handling facility emergencies and the integration of new systems, this episode offers valuable lessons on problem-solving, efficiency, and data management for facility professionals seeking to excel in their roles.Takeaways:Expect the unexpected in facility management and develop agility and adaptability to manage changes effectively. Utilize divide and conquer strategies. When faced with multiple challenges, segment them into manageable tasks to tackle them efficiently. Prioritize organization and data management. Implement robust file structuring and naming conventions to easily access historical data and manage facilities more effectively. Understand your audience and tailor your communication accordingly to ensure clear and effective interaction across different departments. Commit to continuous learning. Stay open to adopting new technologies and methodologies to improve processes and facility management practices.Ensure compliance through routine preventive maintenance (PM): Regular PMs are crucial for maintaining organization, cleanliness, and compliance with regulatory requirements.Develop a personal system for time management. Allocate specific times for uninterrupted work to maintain productivity and manage tasks efficiently.Quote of the Show:“You have to be able to just take changes as they come and pivot where you stand.” - Shane Verity“We manage it. We take it in, divide it, and minimize it. What's the quickest, easiest thing that you can get done. What's the next quickest, easiest thing you can get done, get that out of the way and move forward.” - Shane Verity“You have to really know your audience and how to communicate with them.” - Shane Verity“There's not a one size fits all. There's always another way. There's always a way to get it done. Don't tell me I can't do something, tell me how I can do it.” - Shane VerityLinks:LinkedIn: https://www.linkedin.com/in/shane-verity-b2a1b020b Website: https://www.albint.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/PrJGMFoZwYkFacility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Our special guest today is Mike Albano, Manager of Facilities Technical Operations at EMD Serono. He’s a seasoned Facility Manager with over 20 years of experience in R&D Facility Management across multiple states for EMD Serono. Mike shares his philosophy of keeping things simple, the importance of clearly defining roles and responsibilities, and the efficacy of using group texts for communication among team members. Mike also discusses navigating challenges with contractors, the significance of appointing trustworthy 'spotters', and the benefits of regular meetings and cross-training. Throughout his career, Mike has witnessed the growth of facilities from 70,000 to over 500,000 square feet, contributing to the development of LEED Gold and WELL Platinum-certified buildings. He underscores the value of showing up, doing a good job, and maintaining a positive attitude for success in facility management. Mike also provides valuable insights into effective facility management strategies, teamwork, and continuous learning. Takeaways:Avoid overcomplication in facility management. Focus on delivering clear, straightforward solutions and communications. Simplify complex processes into bullet points or steps that are easy to understand and follow. This approach is crucial, especially in meetings and presentations, to ensure that everyone involved can easily grasp the tasks and responsibilities.Make the best out of the resources and personnel you currently have. Not all facilities will have the luxury of a full-fledged team structure, so it’s essential to optimize the capabilities of existing contractors and staff effectively. Identifying and maximizing the strengths of your team can lead to successful facility management even with limited resources.Set up clear and direct communication channels and reporting lines through established contacts. This ensures that all parties, including contractors, understand their roles, responsibilities, and whom they report to, fostering accountability and streamlined operations.For immediate and broad communications, create a group text that includes key personnel across different departments and specialties. This facilitates quick information sharing, ensures timely responses to facility needs, and fosters a collaborative environment among diverse teams, including security, HVAC, and electrician services.Utilize personnel across departments as 'spotters' to observe and report on site issues. This includes leveraging security and janitorial staff who can provide critical on-the-ground insights, alerting to issues that might require immediate attention, thus enhancing the responsiveness and maintenance capacity of the facility management team.Encourage and facilitate cross-training among your team members to enhance versatility and response capabilities. This not only improves the skill set of your personnel but also ensures better coverage and efficiency in dealing with a range of maintenance and operational issues even in the absence of specialized staff.Success in facility management comes with showing up, doing a thorough job, and maintaining the right attitude. Commitment to quality work, openness to learning, and stepping out of comfort zones are critical for personal growth and the overall success of facility operations.Quote of the Show:“It's not always about getting the headcount in the building, it's getting the right people in the building.” - Mike AlbanoLinks:LinkedIn: https://www.linkedin.com/in/mike-albano-0bb20aa EMD Serono Website: https://www.emdserono.com/us-en Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/gdQY_Nnmn7U

Our special guest today is Dan O'Connell, the Associate Director of Facilities Operations at Alnylam Pharmaceuticals. With over 18 years of experience in facilities management, Dan shares invaluable insights into the importance of team dynamics, finding and nurturing the right talent, and the value of learning and growth in the facilities management domain. He emphasizes the significance of investing in people, enabling them to learn and perform beyond their traditional roles, and leading without formal authority to foster a cooperative and productive work environment. Dan's approach showcases a holistic view towards professional development, including personal growth aspects like financial literacy and life skills. Jay and Dan also touch upon communication strategies, preparedness for regulatory inspections, and prioritization and time management in a bustling, dynamic sector. Dan's personal journey from the Navy to leading facilities operations, alongside his commitment to his team's growth and success, highlights the depth of leadership and dedication required to excel in facilities management.Takeaways:Your team is your core support system, and a well-functioning team can significantly influence the success of your operations. Invest time in training them and encouraging continuous personal and professional growth.It's crucial to understand that 'multitasking' doesn't mean juggling multiple tasks simultaneously. Rather, it's about having multiple projects moving in parallel that you can manage effectively.Providing your team with the right training can be challenging and time-consuming, but it's a worthwhile investment. Enhancing their skills and understanding will ultimately benefit the organization.Learn how to lead without authority. Leadership is not about having a high-ranking title, it's about earning the respect of your team and guiding them effectively towards your shared goals.Embrace continuous learning and growth. The industry is always evolving, and staying up-to-date with the latest trends and developments is critical. You must be open to new ideas, learn from your experiences, and adapt accordingly.In a field such as facilities management, you need to stay on top of all the regulations and standards applicable to your work. Make sure you maintain all regulatory aspects and ensure you are in compliance.Time management is crucial for facility professionals. You have to filter the tasks at hand and distinguish between what's urgent and what's important. Prioritize your tasks accurately to manage your time effectively.Quote of the Show:“Leading without authority teaches you how to really get the results you want without having to bang your fist and bang your chest” - Dan O'ConnellLinks:LinkedIn: https://www.linkedin.com/in/dano495 Website: https://www.alnylam.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/wHXG9ns-IY8

Our special guest today is Eric D'Orio, the CEO of Hansen Aerospace and Managing Director of Niche Industrials at Phenna Group Holdings. Eric shares his experiences in the aerospace industry, providing insight into his biggest lessons learned as a business leader. He emphasizes the importance of preventative maintenance and stringent compliance standards in their operations. The discussion also highlights Eric's management style of empowering his team, the key trends in their industry, and how COVID-19 impacted their hiring and business growth. Furthermore, Eric talks about his role in the M&A division, shedding light on how his company manages audits and his advice for other professionals in his industry. Takeaways:Surround yourself with the right people: Having the right team is key to the growth of the business.Empower the management team: Delegating and entrusting your team with responsibilities can foster more effective management of the company. Maintain a constant readiness for audits: Being prepared for audits at all times is critical to pass the tests and maintain industry certifications.Adopt a light touch approach in M&A: Giving the acquired companies some autonomy can help in maintaining their operational effectiveness.Put in place robust inspection processes: Having thorough inspection processes can ensure compliance with various regulations and standards.Be proactive in growing the company: As seen in the rapid global expansion of Eric's companies, taking calculated risks and investing back into the company is crucial for growth.Make good use of resources: Utilizing available resources to the fullest can help in managing production efficiently and ensuring business continuity.Quote of the Show:“Don't overthink things, have the right people around you, and good things will happen.” - Eric D'OrioLinks:LinkedIn: https://www.linkedin.com/in/eric-d-orio-609b1a144 Hansen Aerospace (Website): https://www.hansen1909.com Phenna Group (Website): https://phennagroup.com Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/2pEmcGpinbs